parcelLab provides several products, but the three most prominent are:
Proactive shipping communications which allow the retailer to notify the customer when their parcel will be arriving, predict late delivery and keep the customer up-to-date through the parcel’s journey. This communication can be personalised, with the option to up and cross-sell additional products.
Track & Trace page hosted on any domain, meaning that customers will return to the online shop for tracking updates and potentially repurchase immediately.
Logistics Dashboard for delivery monitoring and insights. Allows first-mile and last-mile monitoring which is one of the biggest pain points for logistics people. Fastest integration with bcc emails. Also, CSV upload or robust and straightforward RESTful API.
parcelLab recently introduced a plan for scaling business below 25k shippings a month at £2.4k per month. For enterprises, price depends on the shipping volume and features required (over 16 available).
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