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SolarWinds Service Desk VS Network Inventory Advisor

Compare SolarWinds Service Desk VS Network Inventory Advisor and see what are their differences

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SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Network Inventory Advisor logo Network Inventory Advisor

Network Inventory Advisor audits all network software and hardware simply and efficiently
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • Network Inventory Advisor Landing page
    Landing page //
    2021-07-26

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

Network Inventory Advisor features and specs

  • Comprehensive Network Inventory
    Network Inventory Advisor offers detailed insights into hardware and software across network devices, helping administrators maintain a clear view of their network assets.
  • Automated Scans
    The tool allows for automated network scans, which streamlines the process of data collection and ensures up-to-date inventory tracking.
  • Cross-Platform Support
    It supports multiple platforms including Windows, macOS, and Linux, making it versatile in environments with diverse operating systems.
  • Customizable Reports
    It provides customizable reports which users can tailor to their specific needs, aiding in analysis and decision-making.
  • User-Friendly Interface
    The software features a user-friendly interface that is intuitive and easy to navigate, lowering the learning curve for new users.

Possible disadvantages of Network Inventory Advisor

  • Limited Scalability
    While suitable for small to medium-sized networks, Network Inventory Advisor may face limitations in performance when scaling to large enterprise-level networks.
  • Occasional Scan Inaccuracies
    Some users have reported occasional inaccuracies in scanning results, which may require manual verification and correction.
  • Dependency on Network Configuration
    The effectiveness of the software can be heavily dependent on the existing network configuration, potentially requiring additional setup for optimal performance.
  • Limited Real-Time Monitoring
    Network Inventory Advisor focuses more on inventory tracking rather than providing real-time monitoring or alerts for network performance issues.
  • Pricing Structure
    For some users, the pricing structure might seem costly, especially for organizations or IT teams with budget constraints.

Analysis of SolarWinds Service Desk

Overall verdict

  • Overall, SolarWinds Service Desk is a solid choice for organizations looking for a reliable ITSM tool. It is well-suited for businesses of various sizes and offers a good balance of functionality, usability, and support. However, it's important to assess specific organizational needs and explore user reviews and demos before making a final decision.

Why this product is good

  • SolarWinds Service Desk is widely regarded as a comprehensive IT service management solution. It offers features like incident management, problem management, change management, and asset management, making it suitable for organizations that need a robust tool for managing IT services. Its ease of use, customization capabilities, and integration options further enhance its appeal. Additionally, the platform provides analytics and reporting features that help in tracking KPIs and improving service delivery.

Recommended for

    SolarWinds Service Desk is recommended for mid-sized to large organizations that require a comprehensive ITSM solution. It is ideal for businesses looking to enhance their IT operations with a focus on improving service delivery, collaboration, and asset management. It's also good for teams that need a tool that integrates well with other systems and provides insights through robust reporting.

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?

Network Inventory Advisor videos

+ Add

Network Inventory Advisor 2018 Review For Windows MAC

More videos:

  • Review - Network Inventory Advisor for Mac OS

Category Popularity

0-100% (relative to SolarWinds Service Desk and Network Inventory Advisor)

SolarWinds Service Desk

Network Inventory Advisor

Help Desk
100 100%
Help Desk
0% 0
Inventory Software
0 0%
Inventory Software
100% 100
Service Desk
100 100%
Service Desk
0% 0
Network Scanning
0 0%
Network Scanning
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and Network Inventory Advisor

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

Network Inventory Advisor Reviews

We have no reviews of Network Inventory Advisor yet.
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What are some alternatives?

When comparing SolarWinds Service Desk and Network Inventory Advisor, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Total Network Inventory - Total Network Inventory is a piece of software designed to help with managing software inventory and auditing PC systems.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Lansweeper - Lansweeper discovers Windows, Linux and Mac machines in your network.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Kuwaiba - Kuwaiba is an open source, enterprise grade network inventory and CMDB for your telecommunications and IT infrastructure

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