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SolarWinds Service Desk VS AWS CodePipeline

Compare SolarWinds Service Desk VS AWS CodePipeline and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

AWS CodePipeline logo AWS CodePipeline

Continuous delivery service for fast and reliable application updates
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • AWS CodePipeline Landing page
    Landing page //
    2023-03-25

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

AWS CodePipeline features and specs

  • Integration with AWS Services
    AWS CodePipeline seamlessly integrates with other AWS services like CodeCommit, CodeBuild, and CodeDeploy, enabling a smooth and coordinated CI/CD process.
  • Scalability
    AWS CodePipeline automatically scales with your development workflows, offering the scalability needed to handle varying workloads without manual intervention.
  • Automated Workflow
    CodePipeline allows for the creation of automated, repeatable workflows for building, testing, and deploying code, which reduces human error and increases efficiency.
  • Pay-As-You-Go Pricing
    The pricing model is pay-as-you-go, so you only pay for what you use, making it cost-effective for businesses of all sizes.
  • Built-In Security
    AWS CodePipeline offers built-in security features such as AWS Identity and Access Management (IAM) roles, ensuring that your CI/CD process adheres to best security practices.

Possible disadvantages of AWS CodePipeline

  • Learning Curve
    For those who are not familiar with AWS services, there can be a considerable learning curve to effectively utilize AWS CodePipeline.
  • Limited Customization
    While the service covers many use cases, it may offer limited customization options for highly specific or complex CI/CD workflows compared to other third-party tools.
  • Service Dependency
    Heavily relying on AWS CodePipeline ties your deployment pipeline to AWS, which can be limiting if you plan to use multi-cloud environments.
  • Latency Issues
    Latency can occur when connecting with external repositories or third-party tools, impacting the speed of the deployment pipeline.
  • Costs for High Usage
    While the pay-as-you-go model is cost-effective for many use cases, high-frequency usage can lead to significant costs over time, especially for large-scale enterprises.

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

AWS CodePipeline videos

+ Add

AWS CodePipeline tutorial | Build a CI/CD Pipeline on AWS

More videos:

  • Review - Introduction to AWS CodePipeline - Continuous Delivery on Amazon Web Services
  • Review - AWS CodePipeline | AWS CodeDeploy | AWS CodeBuild | CodeCommit | Deploy WebApp a Hands on Lab
  • Review - Streamline Your Software Release Process Using AWS CodePipeline

Category Popularity

0-100% (relative to SolarWinds Service Desk and AWS CodePipeline)

SolarWinds Service Desk

AWS CodePipeline

Help Desk
100 100%
Help Desk
0% 0
Continuous Integration
0 0%
Continuous Integration
100% 100
Service Desk
100 100%
Service Desk
0% 0
DevOps Tools
0 0%
DevOps Tools
100% 100

User comments

Share your experience with using SolarWinds Service Desk and AWS CodePipeline. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and AWS CodePipeline

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

AWS CodePipeline Reviews

The Best Alternatives to Jenkins for Developers
AWS CodePipeline is a continuous integration and continuous delivery service that easily and quickly automates your release pipelines for updates. Every time you change the code, AWS CodePipeline will build, test, and deploy your application. Also, it can be easily integrated with GitHub.
Source: www.lambdatest.com

Social recommendations and mentions

Based on our record, AWS CodePipeline seems to be more popular. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds Service Desk mentions (0)

We have not tracked any mentions of SolarWinds Service Desk yet. Tracking of SolarWinds Service Desk recommendations started around Mar 2021.

AWS CodePipeline mentions (29)

View more

What are some alternatives?

When comparing SolarWinds Service Desk and AWS CodePipeline, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Jenkins - Jenkins is an open-source continuous integration server with 300+ plugins to support all kinds of software development

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

CircleCI - CircleCI gives web developers powerful Continuous Integration and Deployment with easy setup and maintenance.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Travis CI - Simple, flexible, trustworthy CI/CD tools. Join hundreds of thousands who define tests and deployments in minutes, then scale up simply with parallel or multi-environment builds using Travis CI’s precision syntax—all with the developer in mind.

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