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SolarWinds MSP Manager VS Wireshark

Compare SolarWinds MSP Manager VS Wireshark and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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  3. » Reviews
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SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.

Wireshark logo Wireshark

Wireshark is a network protocol analyzer for Unix and Windows. It lets you capture and interactively browse the traffic running on a computer network.
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28
  • Wireshark Landing page
    Landing page //
    2023-10-11

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

Wireshark features and specs

  • Comprehensive Protocol Support
    Wireshark supports a vast number of protocols out of the box, allowing for detailed inspection and analysis of network traffic.
  • Free and Open-Source
    Wireshark is free to use and its source code is openly available, enabling customization and community-driven improvements.
  • Cross-Platform Compatibility
    Wireshark runs on various operating systems including Windows, macOS, and Linux, making it accessible to a wide audience.
  • Rich Feature Set
    It offers features like live capture, offline analysis, deep inspection of hundreds of protocols, and powerful display filters for granular traffic analysis.
  • Strong Community Support
    A large and active community provides extensive documentation, tutorials, and support forums, making it easier for users to troubleshoot and learn.

Possible disadvantages of Wireshark

  • Steep Learning Curve
    Due to its extensive feature set and technical nature, Wireshark can be challenging for beginners to master.
  • Resource Intensive
    Live traffic capture and analysis can consume considerable system resources, which may affect performance, especially on less powerful machines.
  • Security Risks
    Running packet capture tools like Wireshark on production systems carries inherent security risks, as it could potentially expose sensitive data.
  • Interface Complexity
    The user interface, while powerful, can be overwhelming and non-intuitive for new users, making navigation and finding specific features difficult.
  • Limited Support for Encrypted Traffic
    Wireshark has limited capabilities when it comes to analyzing encrypted traffic, as decryption support requires additional setup and access to encryption keys.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

Analysis of Wireshark

Overall verdict

  • Yes, Wireshark is considered an excellent tool for network analysis. Its open-source nature, regular updates, and strong community support further enhance its reputation as a reliable and robust tool.

Why this product is good

  • Wireshark is widely regarded as a leading network protocol analyzer due to its comprehensive features, user-friendly interface, and extensive protocol support. It allows users to capture and examine data packets in real-time, making it invaluable for diagnosing network issues, performing security audits, and educational purposes.

Recommended for

  • Network administrators looking to troubleshoot connectivity issues.
  • Security professionals conducting penetration tests and analyzing network traffic for vulnerabilities.
  • Students and educators who need a practical tool to learn about network protocols and behaviors.
  • IT professionals managing complex networks who require detailed traffic analysis.

SolarWinds MSP Manager videos

+ Add

SolarWinds MSP Manager

Wireshark videos

+ Add

Wireshark Tutorial for Beginners

More videos:

  • Review - Monitor Network Traffic with Wireshark - Review
  • Review - Wireshark 101: CloudShark Review - HakTip 144

Category Popularity

0-100% (relative to SolarWinds MSP Manager and Wireshark)

SolarWinds MSP Manager

Wireshark

Monitoring Tools
11 11%
Monitoring Tools
89% 89
IT Management
100 100%
IT Management
0% 0
Log Management
0 0%
Log Management
100% 100
MSP
100 100%
MSP
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds MSP Manager and Wireshark

SolarWinds MSP Manager Reviews

We have no reviews of SolarWinds MSP Manager yet.
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Wireshark Reviews

9 Best Angry IP Scanner Alternatives Reviewed 2021 (Free & Paid)
The beauty in Wireshark is that your network scans can be as broad or as granular as you make them. With a few clicks, you can begin capturing a snapshot of all packet traffic across your local area network. It can be overwhelming at first to see every single packet across a network, but Wireshark makes isolating specific events simple with its color coding and filtering...
Source: www.comparitech.com
10 Best WireShark Alternatives for Android Devices in 2021
If you are well enough into network communication, you must know about WireShark. WireShark is the most popular network analyzer for PC. You can use WireShark to see anything on your network that’s not encrypted. Unfortunately, it doesn’t have an Android app, however, you can still track, monitor, or capture network packets on your Android devices using our best list of...
Source: techreen.com
11 Best Wireshark Alternatives in 2020
Wireshark is a widely used network monitoring and WiFi troubleshooting tool. However, with Wireshark tool is that you can only gather information from the network but cannot send this information.
Source: www.guru99.com
5 Best Wireshark alternative packet sniffers
Wireshark & Alternative tools FAQs ⭐Can Wireshark do deep packet inspection or do I need something else?⭐Is Wireshark a vulnerability scanner?⭐Is Wireshark good at port scanning?⭐Which tool is a command line alternative to Wireshark?
Source: www.comparitech.com
Comparing Charles Proxy, Fiddler, Wireshark, and Requestly
Although thousands of developers around the globe use Wireshark and Charles Proxy, they fail to occupy the top side in the design aspect. Wireshark’s interface is robust and detailed but can be intimidating for beginners. While Charles Proxy has a more approachable interface compared to Wireshark, it might seem cluttered to some users. Fiddler’s UI is information-rich and...
Source: dev.to

Social recommendations and mentions

Based on our record, Wireshark seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds MSP Manager mentions (0)

We have not tracked any mentions of SolarWinds MSP Manager yet. Tracking of SolarWinds MSP Manager recommendations started around Mar 2021.

Wireshark mentions (11)

  • Wifi problematic, wired connections seem okay. Help?
    Https://wireshark.org, opening that, go to edit preferences and enable "IP network" in the name resolution area, to show website names instead of only IP addresses. Source: about 2 years ago
  • Eeros in bridge mode with wired home
    To prove this, download wireshark Https://wireshark.org/. Source: over 2 years ago
  • Lose internet when downloading large files
    Give that a try and I'll re-recommend for a second time, to run and watch Wireshark: Https://wireshark.org. Source: over 2 years ago
  • Performance scores for Google Lighthouse/Insights seem to be very inaccurate
    Https://www.gap.com/ returned a performance score of 10/100, with a time to interactive score of 36.1 seconds! Https://www.patreon.com/ returned a score of 18 Https://wireshark.org/ returned a score of 28, with "unused javascript" taking 14.9 seconds to load. Source: over 2 years ago
  • Is there a way to programatically turn off Downtime on a child device?
    I tried using Wireshark to figure out which URL is being called but my knowledge here is VERY limited and I couldn’t figure it out. Source: about 3 years ago
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What are some alternatives?

When comparing SolarWinds MSP Manager and Wireshark, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

SuperOps.ai - Modern PSA and RMM Software for MSP's and IT Teams

SolarWinds NPM - Advanced network monitoring for on-premises, hybrid, and cloud. Download a FREE 30-day trial of SolarWinds Network Performance Monitor (NPM) today!

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