Slack VS Kayako

Slack

A messaging app for teams who see through the Earth!

Kayako

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Landing page //
2023-07-18

Landing page //
2023-04-09

Review: How & Why We Use Slack At Our Office

Kayako videos

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Good or Bad: Sadako Vs Kayako Review

Category Popularity

0-100% (relative to Slack and Kayako)

Kayako

Communication

100 100%

Communication

0% 0

Customer Support

0 0%

Customer Support

100% 100

Project Management

100 100%

Project Management

0% 0

Help Desk

0 0%

Help Desk

100% 100

User comments

Share your experience with using Slack and Kayako. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Slack and Kayako

Slack Reviews

Khansa1103

| Email marketer at Webflicky | 5 months ago

Best app for getting in touch with my colleagues
Slack is best platform to be used for professional purposes. It helps me keep my professional and personal life separate.

🏁 Competitors: Microsoft Teams

👍 Pros: Bulk messaging

👎 Cons: Sometimes the download is slow
Ramandeep Singh

| Market Analyst at Fiverr | 7 months ago

Best tool for messaging to business.
Slack helps business to get their teams in touch with each other. The interface is very user friendly and easy to use.

🏁 Competitors: Microsoft Teams

👍 Pros: Easy to use|User friendly interface

👎 Cons: Costly
Abhay Negi

| digital marketer at khistiksha foundation | 7 months ago

great tool for teamwork
i have been using slack for my work and it is truly amazing. provides great effeciency and helps to manage a large number of team and stay connected throughout. reccomended for businesses with big teams

👍 Pros: High quality|User-friendly|Good support

👎 Cons: Notifications|Notification and alert

20 Telegram Alternatives to Chat With in 2024

Slack works more like a forum than Teams does – falling somewhere in between a forum and a chat software. It lets you organize discussions into different channels, as well as by thread. You can invite others into a thread by @mentioning them, and it lets you add lots of different types of content. Slack works really well for 1:1 audio meetings, “huddles,” that give you the...

Source: www.mightynetworks.com

Why we switched to Mattermost

Now, obviously core messaging functionality is critical.Â Mattermost is great there, but so is Slack.Â In fact, Slack features like third-party integrations and threaded messaging were missed greatly (thank you, Mattermost, for recently adding threaded messaging).Â So the relative parity between the solutions from a ‘speeds and feeds’ perspective was table stakes, but we...

Source: netfoundry.io

Microsoft Teams Vs Clariti: Which one should you choose?

The main reason behind the sudden rise of Teams is it is being offered at no added cost to Office 365 users. This strategy paid for Teams as it was able to increase its market share and overtake its potential rival Slack in no time. Though Microsoft is not earning any revenue (they may actually be losing money in selling Teams), they are able to sustain due to their deep...

Source: clariti.app

15 Best Instant Messaging Apps for Business

Clariti is a relatively new instant messaging app that has been gaining in popularity among small businesses and the startup community especially in the technology and media markets. A key reason for its success has been its ability to address issues that other long-standing tools like Slack and Teams have perpetuated with their chat-focused communication paradigm. Clariti...

Source: clariti.app

14 of the Best Slack Alternatives for 2022

Luckily, when it comes to choosing the right communication tool for your team, you have a variety of options. I’ve briefly covered the best apps your team might enjoy, but if you need more in-depth information on team chat tools like Slack, check out Chanty’s Slack alternatives review. It shares Chanty's experience and feedback from testing seven different team chat software...

Source: blog.hubspot.com

Kayako Reviews

10 Best Freshdesk Alternatives for Businesses in 2024

Kayako is a customer service software platform that enables businesses to effectively manage and support their customers. It provides a suite of tools and features designed to streamline customer support processes and enhance the overall customer experience.

Source: www.bolddesk.com

11 Best Help Desk Software to Totally Check out in 2020!

The intuitive help desk ticketing system helps you manage and close tickets with much ease. Kayako offers a lot of useful features like email integration, service level agreement management, knowledge base management, a self-service portal, network monitoring, automated routing and alerts. Kayako is also a context-driven tool that lets you keep track of every customer...

Source: surveysparrow.com

Best helpdesk software of 2020: for ticketing and support

Kayako is a help desk software offering that focuses on ease to use, and fosters a personal conversation with the customer. Standout features include support for the creation of multiple help centers each with their own content (termed Multibrand), live chat support, canned responses for common questions, support for SLA’s, and the ability to automate the workflow with smart...

Source: www.techradar.com

A ClickDesk Alternative that scales with your business.

With over 750+ integrations Kayako is way ahead of the competition. As one of the best ClickDesk alternatives, Kayako enables you to connect to all the apps your team already uses. As your business grows automation becomes crucial and Kayako helps save you time and money through a simple and easy setup for workflow automations across multiple apps.

Source: www.kayako.com

The Kayako Alternative for your Enterprise.

As a Kayako user, you have hardly any choice of integrations, be it CRMs or Accounting apps. You might have to stop using your favorite CRM and reluctantly move to one that Kayako is integrated with. Or you could use HappyFox - the best Kayako Alternative and give your company the freedom to use a host of integrations in CRMs, eCommerce, Accounting and even Screencasts.

Source: www.happyfox.com

Social recommendations and mentions

Based on our record, Slack seems to be a lot more popular than Kayako. While we know about 210 links to Slack, we've tracked only 1 mention of Kayako. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Slack mentions (210)

Tech radar: Keep an eye on the technology landscape
To share about specific technologies, Slack or Discord channels are quite common and effective ways to interact with the community. - Source: dev.to / 18 days ago
How to Get Remote Teams to High Perform
Raise your hand in case you feel confused about project progress. How often do you ask about the current status in *Slack*? - Source: dev.to / 14 days ago
Mastering Collaboration: A Comprehensive Guide to Slack Setup and Configuration
Head over to https://slack.com/ and click "Create a new workspace.". - Source: dev.to / 2 months ago
Qilin: A Starter Project Template For Every Open Source Project
There are no hard and fast rules around this other than remembering to meet your users and contributors where they already are. If you know that they are more likely to hang out on Discord rather than Slack, then having your community channel on Discord is going to serve you well. Some people prefer to keep their communication about a piece of work as close together to the issue and work as possible. One place to... - Source: dev.to / 3 months ago
Maximizing ROI: Content Operations and Headless CMS - hack you can't miss
Slack is a cloud-based communication platform that offers various features such as messaging, file sharing, and integration with third-party services, making it a versatile tool for collaboration. - Source: dev.to / 3 months ago

Kayako mentions (1)

What ticketing software isn't hot garbage?
One we used at a previous place, Https://kayako.com/ Small company, I'm sure there was not much effort put in customizing it. No idea on pricing but wouldn't expect it to be on the high side. Source: over 2 years ago

What are some alternatives?

When comparing Slack and Kayako, you can also consider the following products

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.