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Sitecore Experience Manager (XM) VS Freshcaller

Compare Sitecore Experience Manager (XM) VS Freshcaller and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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Sitecore Experience Manager (XM) logo Sitecore Experience Manager (XM)

Sitecore Experience Manager (XM) is a powerful content management system for organizing and publishing digital information.

Freshcaller logo Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.
  • Sitecore Experience Manager (XM) Landing page
    Landing page //
    2023-10-17
  • Freshcaller Landing page
    Landing page //
    2023-08-22

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 40,000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

Sitecore Experience Manager (XM)

Website
sitecore.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Freshcaller

Website
freshworks.com
Pricing URL
Official Freshcaller Pricing
$ Details
freemium $15.0 / Monthly
Platforms
Android Browser iOS
Release Date
2017 September
Edit details

Sitecore Experience Manager (XM) videos

No Sitecore Experience Manager (XM) videos yet. You could help us improve this page by suggesting one.

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Freshcaller videos

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How to use a helpdesk and call center software together? | Freshcaller + Freshdesk

More videos:

  • Review - An admin's guide to setting up Freshcaller
  • Review - Freshcaller - Freshsales integration
  • Review - Routing Automation

Category Popularity

0-100% (relative to Sitecore Experience Manager (XM) and Freshcaller)

Sitecore Experience Manager (XM)

Freshcaller

Business & Commerce
100 100%
Business & Commerce
0% 0
Communication
0 0%
Communication
100% 100
CMS
100 100%
CMS
0% 0
VoIP
0 0%
VoIP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sitecore Experience Manager (XM) and Freshcaller

Sitecore Experience Manager (XM) Reviews

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Freshcaller Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Freshcaller is a dedicated phone system that makes it painless and easy for international businesses to manage customer support calls. With Freshcaller, you can set up a multi-level interactive voice response system, respond to calls on the Freshcaller mobile app, and automate call distribution.
Source: blog.hubspot.com
Best Call Center Software: The Complete List (2020 Update)
Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Sitecore Experience Manager (XM) and Freshcaller, you can also consider the following products

XperienCentral - XperienCentral is an open API content management solution that allows you to add, edit or remove content without having to touch a line of code.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Oracle WebCenter Sites - Learn how Oracle WebCenter Sites enables you to easily create and manage contextually relevant social and interactive online experiences across multiple channels.

CloudTalk - Work locally, grow globally

Optimizely Digital Experience Platform - Optimizely Digital Experience Platform is a digital experience platform offering A/B and multivariate testing tools that empower digital marketers without code and enable data-driven decisions.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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