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Sirena.app VS Universal Inbox by Helpwise

Compare Sirena.app VS Universal Inbox by Helpwise and see what are their differences

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Sirena.app logo Sirena.app

Sirena simplifies the WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age

Universal Inbox by Helpwise logo Universal Inbox by Helpwise

Service your customers across multiple channels
  • Sirena.app Landing page
    Landing page //
    2023-03-18

Enable every team member to view and respond to all messages through a centralized WhatsApp account. Transform your customer service and sales processes in the messaging era.

Sirena allows your organization to respond to WhatsApp through a shared team inbox. No more messaging through personal accounts. Integrate WhatsApp and Facebook Messenger.

  • Universal Inbox by Helpwise Landing page
    Landing page //
    2023-02-15

Sirena.app

Website
web.sirena.app
Pricing URL
Official Sirena.app Pricing
$ Details
paid Free Trial $99.0 / Monthly (Teams connected to 1 WhatsApp Line Includes 3 Users.)
Platforms
Browser Android iOS Windows Web Mac OSX Google Chrome
Release Date
2016 July
Edit details

Universal Inbox by Helpwise

Website
helpwise.io
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Sirena.app features and specs

  • User-friendly Interface
    Sirena.app provides an intuitive and easy-to-navigate interface that simplifies user interaction, allowing businesses to manage their customer communications efficiently without a steep learning curve.
  • Integration Capabilities
    The app offers robust integration options with various CRM and messaging platforms, enabling seamless data synchronization and improving workflow automation for businesses.
  • Strong Communication Tools
    Sirena.app features powerful communication tools that support multiple channels, including WhatsApp, SMS, and more, allowing businesses to reach customers through their preferred media effectively.
  • Comprehensive Analytics
    It provides detailed analytics and reporting, helping businesses gain insights into their customer interactions and communication performance to make data-driven decisions.
  • Customization Options
    The platform allows for significant customization to tailor the features and functionalities according to specific business needs and processes.

Possible disadvantages of Sirena.app

  • Pricing Structure
    The pricing model might be a concern for smaller businesses, as it could be relatively higher compared to competitors, which might limit accessibility for some users.
  • Limited Offline Access
    Sirena.app primarily operates online, which could pose challenges in areas with unstable internet connections, potentially interrupting communication and workflow.
  • Initial Setup Complexity
    Some users might find the initial setup process complex, particularly when configuring integrations and customizations, which may require technical support.
  • Feature Overlap
    There could be an overlap of features with existing tools already in use by businesses, which might lead to redundancy and underutilization of Sirena.app functionalities.
  • Support Response Time
    While support is generally available, some users report slower response times, which could delay issue resolution and impact business operations that depend on the app.

Universal Inbox by Helpwise features and specs

No features have been listed yet.

Sirena.app videos

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Sirena connects all of your agents into one line of WhatsApp

Universal Inbox by Helpwise videos

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Category Popularity

0-100% (relative to Sirena.app and Universal Inbox by Helpwise)

Sirena.app

Universal Inbox by Helpwise

CRM
46 46%
CRM
54% 54
Customer Support
40 40%
Customer Support
60% 60
SaaS
100 100%
SaaS
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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What are some alternatives?

When comparing Sirena.app and Universal Inbox by Helpwise, you can also consider the following products

Callbell - Callbell is a software as a service platform for customer communication via Direct Messaging Apps

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SocialEpoch - SocialEpoch is a social selling solutions provider dedicated to helping businesses leverage the power of social media and IM tools to drive sales and increase brand awareness. WhatsApp SCRM & Facebook Marketing Automation Tool

HelpSpace - The team inbox with super powers

Respond.io - Turn Every Conversation into Business Results

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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