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Simplisys Service Desk VS ConnectWise Automate

Compare Simplisys Service Desk VS ConnectWise Automate and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Simplisys Service Desk logo Simplisys Service Desk

Simplisys Service Desk is a leading service desk and IT service management software for small to medium-sized businesses.

ConnectWise Automate logo ConnectWise Automate

Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .
  • Simplisys Service Desk Landing page
    Landing page //
    2022-09-06
  • ConnectWise Automate Landing page
    Landing page //
    2023-05-12

Simplisys Service Desk features and specs

  • User-Friendly Interface
    Simplisys Service Desk is designed with a focus on usability, making it easy for users of various technical backgrounds to navigate and utilize the platform effectively.
  • Customizability
    The platform offers a high degree of customization, allowing businesses to tailor the service desk according to their specific processes and requirements.
  • Comprehensive Reporting
    Simplisys provides robust reporting tools that enable organizations to generate detailed reports and analytics, aiding in performance monitoring and decision-making.
  • Integration Capabilities
    The service desk can integrate seamlessly with other tools and systems, enhancing workflow efficiency and data consistency across platforms.
  • Strong Customer Support
    Simplisys is known for its responsive and helpful customer support team, who are available to assist users with any issues or questions.

Possible disadvantages of Simplisys Service Desk

  • Cost
    For smaller businesses or startups, the cost of Simplisys Service Desk may be prohibitive compared to other service desk solutions available in the marketplace.
  • Complexity for Small Teams
    While the platform is comprehensive, smaller teams may find it more feature-rich than necessary, leading to potential underutilization of the tool.
  • Initial Setup Time
    The initial configuration and deployment of the service desk can be time-consuming, requiring significant resources and planning to ensure a smooth implementation.
  • Learning Curve
    New users might face a learning curve as they familiarize themselves with the platform's extensive features and customization options.

ConnectWise Automate features and specs

  • Robust Automation
    ConnectWise Automate offers extensive automation capabilities, allowing IT teams to automate repetitive tasks and manage complex workflows efficiently.
  • Comprehensive Monitoring
    The platform provides advanced monitoring tools that help in identifying and resolving issues proactively, improving system reliability and performance.
  • Scalability
    ConnectWise Automate is highly scalable, making it suitable for businesses of all sizes, from small enterprises to large corporations.
  • Integrations
    It integrates seamlessly with other ConnectWise products and a wide range of third-party applications, offering a cohesive IT management experience.
  • Customizability
    The platform offers a high degree of customization, allowing IT teams to tailor the system to meet their specific needs and workflows.

Possible disadvantages of ConnectWise Automate

  • Complexity
    Due to its extensive feature set, ConnectWise Automate can have a steep learning curve, requiring significant time and effort to master.
  • Cost
    The platform can be expensive, particularly for smaller businesses or those with limited budgets, potentially making it a less viable option.
  • Performance Issues
    Some users have reported slow performance and occasional glitches, which can be frustrating when managing critical IT tasks.
  • Support
    While ConnectWise offers support, some users have found the quality and responsiveness of their support services to be lacking.
  • Initial Setup
    The initial setup and configuration process can be time-consuming and complex, requiring considerable technical expertise.

Simplisys Service Desk videos

+ Add

Simplisys Service Desk - The Story of Alice & Bob

ConnectWise Automate videos

+ Add

Webinar Recording: What's new in ConnectWise Automate 12

More videos:

  • Review - ConnectWise Automate: A really great product

Category Popularity

0-100% (relative to Simplisys Service Desk and ConnectWise Automate)

Simplisys Service Desk

ConnectWise Automate

Monitoring Tools
10 10%
Monitoring Tools
90% 90
IT Management
0 0%
IT Management
100% 100
Office & Productivity
100 100%
Office & Productivity
0% 0
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Simplisys Service Desk and ConnectWise Automate

Simplisys Service Desk Reviews

We have no reviews of Simplisys Service Desk yet.
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ConnectWise Automate Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ConnectWise Automate is a rich features platform and is available for small to medium-sized businesses. Most of the companies have not provided the prices for their RMM solution. However, it could be $700 and above for one-time fees. For the subscription-based model, it could be in the range of $50 to $200 per technician per month.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
ConnectWise Automate is a top RMM tool because it provides MSPs with a centralized console to manage their client’s entire IT asset inventory. Everything from autodiscovery to the patch management process is built to help the user monitor a remote network as easily as possible. That includes physical devices and virtual services.
Source: www.comparitech.com
8 Best RMM Software and Tools
ConnectWise develops IT management software tailored for Technology Solution Providers (TSP). Along with their strong product portfolio, they include ConnectWise Automate which is an RMM platform with a strong focus on automation. ConnectWise Automate RMM can proactively monitor and manage endpoints in large-scale networks. The software can auto-discover assets, schedule...
Source: www.pcwdld.com
Top IT Management Software 2021
As a large organization, you have a ton of devices on your network and need to be able to get to them all in case of an incident. Connectwise Automate offers quick access to all of the endpoints on your network, so you can resolve issues quickly and keep any downtime to a minimum. The system even automatically scans the network to detect all devices and make sure every entry...
Source: www.itbusinessedge.com
15 Best IT Monitoring Tools and Software
ConnectWise Automate (previously LabTech) is an RMM product that automates all stages of the monitoring process, from discovery to patching.
Source: blog.inedo.com

What are some alternatives?

When comparing Simplisys Service Desk and ConnectWise Automate, you can also consider the following products

Broadcom Automic Automation - Automic Service Orchestration (ASO) is an IT process automation tool that is sumptuously designed to automate critical tasks.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

AutomationEdge - Robotic process automation & IT process automation solution with Cognitive Chatbot, AI, Machine Learning for Banking, Insurance, Retail, Manufacturing

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

Qualer - Qualer is a user-friendly, feature-rich, and modern platform built by asset management professionals for asset management professionals.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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