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ShoreTel VS Genesys Cloud

Compare ShoreTel VS Genesys Cloud and see what are their differences

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ShoreTel logo ShoreTel

Cloud phone system & contact center software & services

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • ShoreTel Landing page
    Landing page //
    2021-12-02
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

ShoreTel videos

+ Add

ShoreTel Phone Training with ATI

More videos:

  • Review - ShoreTel Connect Client Overview
  • Review - ShoreTel Mitel: IP480/IP485 - Unboxing and Setup of the latest voip phones for Mitel MiVoice Connect

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to ShoreTel and Genesys Cloud)

ShoreTel

Genesys Cloud

Communication
21 21%
Communication
79% 79
VoIP
100 100%
VoIP
0% 0
Customer Support
0 0%
Customer Support
100% 100
Social & Communications
100 100%
Social & Communications
0% 0

User comments

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What are some alternatives?

When comparing ShoreTel and Genesys Cloud, you can also consider the following products

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CorvisaOne - CorvisaOne is another cloud-based communications suite that is specially designed for companies that need features for managing inbound or outbound call centres.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Amp Telecom - Amp Telecom is a powerful all-in-one cloud-based business Voice Over IP and calling platform for any kind of midsize and large enterprises that comes with crystal clear calling, 24/7 reliability and can help you save more than 60% off your monthly p…

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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