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Shopify Ping VS Freshworks Customer Service

Compare Shopify Ping VS Freshworks Customer Service and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Shopify Ping logo Shopify Ping

Chat with customers & get help with marketing in one app

Freshworks Customer Service logo Freshworks Customer Service

Reimagine how you connect with prospects and customers
Visit Website
  • Shopify Ping Landing page
    Landing page //
    2023-01-29
  • Freshworks Customer Service Landing page
    Landing page //
    2024-05-06

Shopify Ping videos

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Talking With Customers Using Shopify Ping || Shopify Help Center

Freshworks Customer Service videos

+ Add

Freshchat Review: Freshchat is like a dashcam for your business

More videos:

  • Review - Freshchat Review: Freshchat
  • Review - Freshchat User Review

Category Popularity

0-100% (relative to Shopify Ping and Freshworks Customer Service)

Shopify Ping

Freshworks Customer Service

CRM
100 100%
CRM
0% 0
Customer Support
11 11%
Customer Support
89% 89
Business & Commerce
0 0%
Business & Commerce
100% 100
Help Desk
15 15%
Help Desk
85% 85

User comments

Share your experience with using Shopify Ping and Freshworks Customer Service. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Shopify Ping and Freshworks Customer Service

Shopify Ping Reviews

We have no reviews of Shopify Ping yet.
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Freshworks Customer Service Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

Social recommendations and mentions

Based on our record, Freshworks Customer Service seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Shopify Ping mentions (0)

We have not tracked any mentions of Shopify Ping yet. Tracking of Shopify Ping recommendations started around Mar 2021.

Freshworks Customer Service mentions (3)

  • Freshworks MarketPlace apps using JavaScript Frameworks
    This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / almost 2 years ago
  • Additive styling with Crayons
    In this post, we are going to take a look at the CSS utilities feature provided by the Crayons Component Library from Freshworks. The CSS utilities is a set of utility classes similar to Tailwind CSS which will help you to style your HTML elements inside your Marketplace apps for Freshworks products. - Source: dev.to / almost 2 years ago
  • Language related data science
    What does that mean for you? If you enjoy NLP and want to specialize in it, go get a job/internship at a company like jarvis.ai or freshworks.com (i google'd these two). Applications for NLP for MOST companies are limited and there are bigger problems to solve that generalists can handle. Even if a company is looking for an NLP Lead chances are they don't actually need it (exceptions would occur when the company's... Source: over 2 years ago

What are some alternatives?

When comparing Shopify Ping and Freshworks Customer Service, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Live Chat by Sumo.com - Instantly communicate with customers, prospects & visitors

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Drift - A messaging app that helps you grow your business.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

GoSquared Live Chat - Beautiful, simple, and free live chat for your website

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