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ServiceNow VS SolarWinds NPM

Compare ServiceNow VS SolarWinds NPM and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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  3. » Reviews
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ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

SolarWinds NPM logo SolarWinds NPM

Advanced network monitoring for on-premises, hybrid, and cloud. Download a FREE 30-day trial of SolarWinds Network Performance Monitor (NPM) today!
  • ServiceNow Landing page
    Landing page //
    2022-07-12
  • SolarWinds NPM Landing page
    Landing page //
    2023-09-22

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

SolarWinds NPM features and specs

  • Comprehensive Monitoring
    SolarWinds NPM provides detailed insights into network performance by tracking metrics like bandwidth usage, latency, and packet loss. It supports a wide range of devices and vendors, making it versatile for varied network environments.
  • Customizable Dashboards and Alerts
    The platform offers highly customizable dashboards and alerting mechanisms, allowing users to tailor notifications and visualizations according to their specific needs.
  • Scalability
    SolarWinds NPM can scale to support large and complex network environments, making it suitable for both small businesses and large enterprises.
  • User-Friendly Interface
    The software has an intuitive, web-based interface that makes it easy for users to navigate and utilize its features without requiring extensive training.
  • Robust Reporting
    SolarWinds NPM includes advanced reporting capabilities that help administrators analyze network trends, generate compliance reports, and present data to stakeholders.

Possible disadvantages of SolarWinds NPM

  • Cost
    The initial cost and ongoing maintenance fees for SolarWinds NPM can be significant, particularly for small businesses or non-profits with limited budgets.
  • Resource Intensive
    The software can be resource-intensive, requiring robust server infrastructure to operate efficiently, which may necessitate additional investments in hardware.
  • Complex Configuration
    Setting up and configuring SolarWinds NPM to fit specific network environments can be complex and time-consuming, often necessitating a steep learning curve or professional assistance.
  • High Volume of Alerts
    While customizable, the alert system can generate a high volume of notifications, which could lead to alert fatigue if not properly configured.
  • Limited Integration with Some Tools
    Although SolarWinds NPM integrates well with many systems, there are some third-party tools and platforms with which integration is less straightforward.

Analysis of ServiceNow

Overall verdict

  • Overall, ServiceNow is considered a good choice for organizations looking to improve their IT service management and automate routine tasks. Its scalable and adaptable nature makes it a preferred option for medium to large enterprises. However, potential users should take into account the learning curve and implementation costs associated with this platform.

Why this product is good

  • ServiceNow is widely regarded as a robust and versatile platform that excels in IT service management (ITSM). It provides a comprehensive suite of tools that streamline processes, enhance operational efficiency, and improve service delivery. Its strengths include powerful automation capabilities, a customizable interface, and a strong integration ecosystem with other enterprise systems. Additionally, ServiceNow offers extensive reporting and analytics options, which enable organizations to gain valuable insights into their operations.

Recommended for

  • Enterprises seeking to enhance their IT service management processes.
  • Organizations looking to automate and streamline various business functions.
  • Companies requiring strong integration capabilities with existing enterprise systems.
  • Businesses needing customizable and comprehensive reporting and analytics tools.

Analysis of SolarWinds NPM

Overall verdict

  • SolarWinds NPM is generally considered a robust and effective network monitoring solution. It is well-suited for enterprises of various sizes seeking detailed insights into their network performance. However, its cost, particularly for larger deployments, and the complexity of setup for the most comprehensive monitoring can be a drawback for smaller companies or those with limited IT budgets.

Why this product is good

  • SolarWinds Network Performance Monitor (NPM) is often praised for its comprehensive set of features that allow users to monitor the health and performance of their network infrastructure. It provides real-time alerts, customizable dashboards, and in-depth reporting capabilities. Its intuitive interface and ease of deployment make it accessible even for teams without extensive technical expertise. The tool is especially useful for identifying and troubleshooting network issues quickly, leading to reduced downtime and improved network reliability.

Recommended for

    SolarWinds NPM is recommended for medium to large enterprises with complex network architectures that require detailed monitoring and reporting. It is particularly beneficial for IT teams looking to proactively manage and optimize their network infrastructure to ensure high performance and reliability. Industries with critical network uptime requirements, such as healthcare, finance, and large-scale IT services, may find this tool especially useful.

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

SolarWinds NPM videos

+ Add

SolarWinds NPM: Your Complete Network Monitoring Solution

More videos:

  • Review - Overview of Quality of Experience Dashboard in SolarWinds NPM

Category Popularity

0-100% (relative to ServiceNow and SolarWinds NPM)

ServiceNow

SolarWinds NPM

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Service Desk
100 100%
Service Desk
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow and SolarWinds NPM

ServiceNow Reviews

TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
Source: www.octoparse.ai
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

SolarWinds NPM Reviews

The Best Cacti Monitoring Alternatives
The SolarWinds Network Performance Monitor is a paid tool, the best of the best. It’s a network monitoring solution to help you find, diagnose, and resolve network performance issues. The tool is mainly focused on maintaining the health of the devices within your network.
Source: www.webservertalk.com
13 Best Nagios Alternatives for Networks, Servers, IT Systems Monitoring
Unlike Solarwinds NPM described above which is focused only on networking, checkmk can monitor a wide range of devices such as servers, network devices, applications etc.
Source: www.networkstraining.com
Best Open Source Network Monitoring Tools and Software (Linux/Windows)
Solarwinds Network Performance Monitor is another Great monitoring tool that has a large community behind it and has updates almost every year.
Source: www.ittsystems.com
15 Best IT Monitoring Tools and Software
SolarWinds NPM is SolarWinds’s network troubleshooter. NPM is easy to use, can be used across physical, cloud-based, or mixed businesses.
Source: blog.inedo.com

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: over 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 3 years ago

SolarWinds NPM mentions (0)

We have not tracked any mentions of SolarWinds NPM yet. Tracking of SolarWinds NPM recommendations started around Mar 2021.

What are some alternatives?

When comparing ServiceNow and SolarWinds NPM, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

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