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ServiceNow VS RackTables

Compare ServiceNow VS RackTables and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

RackTables logo RackTables

Racktables is a nifty and robust solution for datacenter and server room asset management.
  • ServiceNow Landing page
    Landing page //
    2022-07-12
  • RackTables Landing page
    Landing page //
    2021-09-23

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

RackTables features and specs

  • Cost-Effective
    RackTables is open-source software, which means it is free to use. This can result in significant cost savings compared to commercial alternatives.
  • Customizable
    Being open-source, users have the flexibility to modify the code to fit their specific needs, providing a tailored solution for their data center management.
  • Community Support
    RackTables has an active user community that offers support and shares plugins, extensions, and solutions, which can be very helpful in troubleshooting and optimizing usage.
  • Comprehensive Features
    RackTables includes a wide range of features for data center management, such as asset tracking, IP address management, and rack space visualization.
  • Web-Based Interface
    The software is accessible through a web-based interface, making it easy to access from different locations without needing to install client software on multiple machines.

Possible disadvantages of RackTables

  • Steep Learning Curve
    New users may find the interface and setup process complex, requiring a significant amount of time to learn and configure properly.
  • Limited Documentation
    While there is community support, the official documentation is sometimes lacking in detail, which can make setup and advanced configurations challenging.
  • No Official Support
    As an open-source project, RackTables does not offer official customer support. Users must rely on community forums and user contributions for help.
  • Scalability Issues
    For very large data centers, RackTables might struggle with performance and scalability, as it was primarily designed for smaller-scale environments.
  • User Interface
    The user interface can feel outdated and less intuitive compared to more modern data center management tools, potentially impacting user experience and efficiency.

Analysis of ServiceNow

Overall verdict

  • Overall, ServiceNow is considered a good choice for organizations looking to improve their IT service management and automate routine tasks. Its scalable and adaptable nature makes it a preferred option for medium to large enterprises. However, potential users should take into account the learning curve and implementation costs associated with this platform.

Why this product is good

  • ServiceNow is widely regarded as a robust and versatile platform that excels in IT service management (ITSM). It provides a comprehensive suite of tools that streamline processes, enhance operational efficiency, and improve service delivery. Its strengths include powerful automation capabilities, a customizable interface, and a strong integration ecosystem with other enterprise systems. Additionally, ServiceNow offers extensive reporting and analytics options, which enable organizations to gain valuable insights into their operations.

Recommended for

  • Enterprises seeking to enhance their IT service management processes.
  • Organizations looking to automate and streamline various business functions.
  • Companies requiring strong integration capabilities with existing enterprise systems.
  • Businesses needing customizable and comprehensive reporting and analytics tools.

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

RackTables videos

No RackTables videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to ServiceNow and RackTables)

ServiceNow

RackTables

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Service Desk
100 100%
Service Desk
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow and RackTables

ServiceNow Reviews

TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
Source: www.octoparse.ai
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

RackTables Reviews

11 NetBox Alternatives
RackTables is a great application that is very useful and helpful for their clients in several niches like network addresses, space in racks, and much more that can explore. The most important feature this application offers is documenting hardware assets and network configuration, due to these features, this application is differentiated from other alternatives. This is a...
Source: www.justalternativeto.com
12 Open Source/Commercial Software for Data Center Infrastructure Management
RackTables is an open-source tiny tool for datacenter and server room asset management to keep track of hardware assets, network addresses, space in racks, network configuration, and much much more!
Source: www.tecmint.com

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: over 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 3 years ago

RackTables mentions (0)

We have not tracked any mentions of RackTables yet. Tracking of RackTables recommendations started around Mar 2021.

What are some alternatives?

When comparing ServiceNow and RackTables, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Opendcim - a free, web based Data Center Infrastructure Management application.

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