What are some alternatives?
When comparing Service and GetHuman, you can also consider the following products
HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.
nService - Web based help desk software that helps you help your employees and customers. Easy to use. Customizable. Free trial.
Lucyphone - Telephone hold application.
Kayako Messenger - Effortless real-time messaging that teams and customers love
SERVUL - Lets Get Better Service
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.