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Semantria VS Keatext

Compare Semantria VS Keatext and see what are their differences

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Semantria logo Semantria

Text analytics and sentiment analysis

Keatext logo Keatext

Your most impactful CX improvements start here
  • Semantria Landing page
    Landing page //
    2022-06-24
  • Keatext Landing page
    Landing page //
    2022-12-08

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

  • Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

  • Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

  • Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

  • Contextual recommendations with SWOT chart
  • Customizable, interactive dashboard
  • Sentiment categories including customer suggestions and questions
  • Topic and opinion heatmap
  • Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

Semantria features and specs

No features have been listed yet.

Keatext features and specs

  • Predictive recommendations: Yes
  • Customizable dashboard: Yes
  • Topics and opinions heatmap: Yes
  • Advanced sentiment analysis: Yes
  • Multichannel analysis: Yes

Semantria videos

+ Add

Semantria Storage and Visualization Demo Overview

More videos:

  • Review - Semantria Intro Video
  • Review - Semantria Storage and Visualization - Uploading and Processing Content

Keatext videos

+ Add

Introducing Keatext

More videos:

  • Demo - Introducing Keatext

Category Popularity

0-100% (relative to Semantria and Keatext)

Semantria

Keatext

Social Media Tools
100 100%
Social Media Tools
0% 0
NLP And Text Analytics
0 0%
NLP And Text Analytics
100% 100
Social Media Marketing
100 100%
Social Media Marketing
0% 0
Customer Experience Management
0 0%
Customer Experience Management
100% 100

User comments

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What are some alternatives?

When comparing Semantria and Keatext, you can also consider the following products

Fixerkit - Fixerkit enables social media planning and seo analysis on different platforms to be collected on a single panel and done automatically. It aims to save the workforce and time

Chattermill - Extract actionable insights from customer feedback using deep learning

Social Lift - Manage multiple social media accounts across different platforms and automate scheduled posts from...

RapidMiner - RapidMiner is a software platform for data science teams that unites data prep, machine learning, and predictive model deployment.

MaherPost - MaherPost is a Facebook Group Poster to Post to multiple Facebook Groups at once on AutoPilot.

Farrago - Intuitive soundboard app to quickly play sound bites, audio effects, and music clips.

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