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Screets VS ChatWoot

Compare Screets VS ChatWoot and see what are their differences

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Screets logo Screets

Screets is self hosted Live Chat!

ChatWoot logo ChatWoot

Open-source omnichannel customer engagement platform
  • Screets Landing page
    Landing page //
    2021-10-02
  • ChatWoot Landing page
    Landing page //
    2023-09-01

Screets

Website
screets.com
Pricing URL
Official Screets Pricing
$ Details
-
Platforms
-
Edit details

ChatWoot

Website
chatwoot.com
Pricing URL
Official ChatWoot Pricing
$ Details
freemium $19.0 / Monthly (per agent)
Platforms
REST API Browser iOS Android
Edit details

Screets features and specs

  • Ease of Use
    Screets offers an easy-to-use interface that allows users to set up and manage live chat on their websites with minimal technical knowledge.
  • Customizability
    The platform provides various customization options, enabling businesses to tailor the chat experience to fit their brand's aesthetic and functional requirements.
  • Integration
    Screets supports integration with various third-party applications and services, enhancing its functionality and allowing it to be part of a larger ecosystem.
  • Cost-Effective
    The pricing structure of Screets is competitive, making it accessible for small to medium-sized businesses that need robust chat solutions without a significant financial outlay.
  • Responsive Support
    The Screets team provides responsive customer support, assisting users in troubleshooting and optimizing their chat function effectively.

Possible disadvantages of Screets

  • Limited Advanced Features
    Screets may lack some advanced features that larger enterprises might require, such as AI-driven chatbots or detailed analytics.
  • Scalability Issues
    While suitable for small to medium businesses, Screets might face challenges in scalability for very high-traffic websites or larger corporations.
  • Learning Curve for Customization
    Despite its user-friendly setup, customizing more complex functionalities might present a learning curve for users without technical expertise.
  • Dependency on Third-party Services
    While integration is a pro, reliance on third-party services for extended functionalities can pose issues if those services face disruptions.
  • Limited Multi-channel Support
    Screets might not support multi-channel communication to the extent other solutions do, which can be a limitation for businesses looking to integrate chats from various sources.

ChatWoot features and specs

  • Live Chat & In-App-Messaging
  • Live Chat Support
  • Twitter
  • Facebook handles monitoring
  • Canned Response
  • Team Collaboration
  • @Mentions
  • Tags

Analysis of ChatWoot

Overall verdict

  • ChatWoot is generally considered a good platform for businesses looking for a flexible and scalable solution for customer support and engagement. Its open-source nature gives it a unique edge against competitors, as users have the ability to modify and enhance the platform to better suit their requirements.

Why this product is good

  • ChatWoot is an open-source customer engagement platform that provides a range of features including live chat, email integration, social media messaging, and advanced reporting. It is known for its versatility, user-friendly interface, and active community. Being open-source, it allows for customization to meet specific business needs, and its integration capabilities make it suitable for various communication channels.

Recommended for

    Small to medium-sized enterprises, startups, and developers seeking a customizable customer engagement platform. It's also suitable for organizations looking for a cost-effective solution to handle multi-channel communications without being locked into a proprietary system.

Screets videos

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ChatWoot videos

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Chatwoot - Product Walkthrough

Category Popularity

0-100% (relative to Screets and ChatWoot)

Screets

ChatWoot

Customer Support
7 7%
Customer Support
93% 93
Help Desk
7 7%
Help Desk
93% 93
Live Chat
5 5%
Live Chat
95% 95
CRM
22 22%
CRM
78% 78

User comments

Share your experience with using Screets and ChatWoot. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, ChatWoot seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Screets mentions (0)

We have not tracked any mentions of Screets yet. Tracking of Screets recommendations started around Mar 2021.

ChatWoot mentions (5)

  • All in One Chat Client
    You can use Chatwoot for Email, WhatsApp, Telegram, FB, and add custom channels. chatwoot.com. Source: about 2 years ago
  • I charge €500+ a month for hosting webshops | Here's my business model to DRASTICALLY scale everything and build my own server park 😌
    I'll not start marketing for hosting though. Rather a strategy is to setup and maintain open source apps - such as https://chatwoot.com - and offer, in this case, a chat for webshops and websites for €29 a month. The idea here is to get a foot in the door of the customer, and up sell them not only more open source services but offer them hosting at a point where trust has been established :). Source: almost 3 years ago
  • Create a Fully Open Source Next.js Ecommerce Store with Live Chat using Chatwoot
    Chatwoot is an open source customer engagement platform that lets you add live-chat support to websites and apps. With Chatwoot’s live-chat on your store, customers are able to get fast and real-time responses for their inquiries thus providing a seamless shopping experience. - Source: dev.to / about 3 years ago
  • Integrating Live Chat to Your WordPress, Shopify or Webflow Site Has Never Been this Easy!
    To create an account, visit this link: https://chatwoot.com to get started. The registration is very straightforward. Create an account and then verify your email. - Source: dev.to / over 3 years ago
  • Show HN: Open-source conversational platform and unified messaging APIs
    We have been using Chatwoot (https://chatwoot.com/) - an open source solution for customer messaging. Great to see all the open source project. How are you differentiating Airy? - Source: Hacker News / almost 4 years ago

What are some alternatives?

When comparing Screets and ChatWoot, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Froged - One click solution providing easy-to-use marketing, sales and support services to turn website visitors into happy customers.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Help Desk Migration - Help Desk Migration is a unique service that allows to move data from one help desk system to another easily and quickly

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