Samsara VS WeSupply Labs
Compare Samsara VS WeSupply Labs and see what are their differences
The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow.
featured
Samsara
Fleetio
KeepTruckin
Onfleet
GPS Insight
Lytx
Verizon Connect Networkfleet
GPSWOX
WeSupply Labs
AfterShip
Shipup
Ship.com
Package Buddy
Trackanytime
StorePep
17track
WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users.
Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing & delivery ✓Customer Satisfaction Score survey and Net Promoter Score ✓Analytics & Statistics for data-driven decisions ✓Branded Tracking Page for a premium self-service tracking experience
Integrations: 🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup 🔗Shopify - Full integration from Order Tracking and Returns 🔗BigCommerce - Full integration from Order Tracking via Zapier App 🔗Netsuite - Full integration via Celigo 🔗Aptos - Full integration from Order Tracking 🔗Direct API Integration - Fully integrate any Ecommerce, ERP, OMS or Marketing platform 🔗Zapier - WeSupply Labs integrates with over 1000 platforms via Zapier 🔗Zendesk - Track Shipments and Start Returns directly from Zendesk. 🔗ScandiPWA - Full PWA solution for Magento 2
Supported carriers:
Samsara WeSupply LabsNo features have been listed yet.
I've been using WeSupply for about a year and it really feels like it helps my team and our customers a lot. I had so many issues with returns, and even if we don't have such a high volume of orders, the customer reps were overloaded all the time, I think we lost many customers in the past because we were not able to manage returns at all.. But now I can tell that there are weeks when nobody calls us for tracking numbers or return. Not even a call!! Our customer reps manage the orders and returns within the platform and see everything in Zendesk too (so this is something that I wasn't expected when I signed up). I don't quite like the sign-in process, we are waiting for them to add another login option as now we have to use some magic links to get into the platform.
It's been a good experience working with wesupply. I ship a lot of orders so the tracking and notifications part is crucial for me because otherwise, I'd be getting calls all over the place from customers asking where their order is or asking me to send them the tracking number again.
I also use the returns functionality because it just saves a lot of time. A bit tedious to set up at first because there are a lot of configuration options for how you want to set up return options, but once you get the hang of it it's pretty intuitive. Support is nice and responsive too.
Fleetio - Easily manage vehicles and equipment with Fleetio, a modern fleet management software.
AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.
KeepTruckin - KeepTruckin is a trusted fleet management software program designed for the trucking industry.
Shipup - Shipup turns e-Comerce deliveries into marketing. Boost your NPC and CLV reducing your call center delivery tickets. Proven track record.
Onfleet - Onfleet's delivery management software simplifies your local deliveries from start to finish, allowing you to focus more on what really matters.
Ship.com - Package shipping & tracking app for mobile.