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Gmail CoPilot by cloudHQ - Easy CRM: View all past conversations with an email contact
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
InStream CRM - Business relationship management platform - CRM alternative
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
Wobaka - Refreshingly Simple CRM And Email Automation
Zendesk Support - Social Customer Support and Help Desk and Ticketing