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Ruby Receptionists VS Converse.JS

Compare Ruby Receptionists VS Converse.JS and see what are their differences

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Ruby Receptionists logo Ruby Receptionists

Ruby Receptionists is a live virtual receptionist and chat company used by various multinational organizations for the effective growth of the business.

Converse.JS logo Converse.JS

A free and open-source chat client for your website
  • Ruby Receptionists Landing page
    Landing page //
    2022-10-09
  • Converse.JS Landing page
    Landing page //
    2023-09-28

Ruby Receptionists features and specs

  • Professionalism
    Ruby Receptionists offer highly trained, professional receptionists who provide a polished and reliable point of contact for businesses, enhancing the company's reputation.
  • 24/7 Availability
    The service provides around-the-clock availability, ensuring that businesses can accommodate calls outside of regular business hours and don't miss important customer interactions.
  • Scalability
    Ruby offers scalable solutions that can grow with a business's needs, making it ideal for both small startups and larger enterprises looking for flexible receptionist solutions.
  • Personalization
    They provide personalized call handling, allowing businesses to customize greetings and instructions to align with their brand voice and communication preferences.
  • Integration Capabilities
    Ruby integrates with various CRM and communication tools, which helps streamline business operations by automatically syncing call data and notes.

Possible disadvantages of Ruby Receptionists

  • Cost
    The service can be relatively expensive, especially for small businesses or startups with tight budgets, compared to hiring an in-house receptionist or using more basic call-handling services.
  • Dependency on Technology
    Like any virtual service, it relies heavily on technology and internet connectivity, which could pose challenges in the event of technical issues or outages.
  • Impersonal Interaction
    Despite personalization options, some customers may prefer direct interactions with company employees rather than through a third-party service.
  • Learning Curve
    Businesses may experience a learning curve while integrating Ruby into their operations, particularly regarding customizing scripts and using integrated tools effectively.
  • Limited Industry-Specific Knowledge
    Receptionists may lack in-depth knowledge of specific industries compared to in-house employees, potentially affecting the quality of handling more specialized customer queries.

Converse.JS features and specs

  • Open Source
    Converse.JS is open-source, which means that it is free to use and can be modified to fit specific needs. This allows for broad community support and contributions.
  • XMPP Protocol
    It operates on the XMPP protocol which is a mature and open standard for messaging, providing robust real-time messaging capabilities.
  • Easy Integration
    Converse.JS can be easily integrated into existing systems or web applications due to its flexibility and the fact that it is a JavaScript library.
  • Customizable
    The library offers a high level of customization, enabling developers to tailor the UI and features to closely match their application's needs.
  • Rich Features
    It supports features such as group chats, chat rooms, message archiving, and more, making it a comprehensive solution for chat functionalities.
  • Mobile Friendly
    Designed to be responsive, Converse.JS works well on mobile devices, providing a good user experience across different screen sizes.

Possible disadvantages of Converse.JS

  • Learning Curve
    While powerful, Converse.JS can have a steep learning curve for developers who are not familiar with XMPP or the intricacies of setting up chat services.
  • Requires Server Setup
    To function properly, Converse.JS requires a compatible XMPP server, which may add to the setup and maintenance overhead.
  • Browser Compatibility
    Some users might experience issues on older or less common browsers, as modern JavaScript libraries often rely on up-to-date browser capabilities.
  • Scalability Concerns
    For very large-scale applications, using XMPP and Converse.JS might require additional configuration and optimization efforts to ensure scalability.

Ruby Receptionists videos

+ Add

Ruby Receptionists: A Workplace Full of Wow

Converse.JS videos

+ Add

Real-Time Chat on the Web How to use XMPP and Converse.js to integrate webchat into any website

Category Popularity

0-100% (relative to Ruby Receptionists and Converse.JS)

Ruby Receptionists

Converse.JS

Help Desk
66 66%
Help Desk
34% 34
Communication
0 0%
Communication
100% 100
Online Services
100 100%
Online Services
0% 0
Customer Support
32 32%
Customer Support
68% 68

User comments

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Social recommendations and mentions

Based on our record, Converse.JS seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ruby Receptionists mentions (0)

We have not tracked any mentions of Ruby Receptionists yet. Tracking of Ruby Receptionists recommendations started around Jul 2021.

Converse.JS mentions (10)

  • Ask HN: What Are You Working On? (February 2025)
    Taking a sabbatical and spending more time on an open source XMPP web client that I started 10 years ago already. https://conversejs.org The website is a bit old, but lots of exciting changes are happening under the hood and I finally have the time to make big architectural and performance improvements. - Source: Hacker News / 3 months ago
  • An actually private messaging self hosted server
    I agree. IMHO the best variant is then to use something that is truely free. Like XMPP. There are a lot of servers and many clients to chose from and I can strongly recommend converse.js as a web client. It supports different ways of end to end encryption but I would recommend OMEMO which is basically the same encryption idea that you find in Signal. Source: over 2 years ago
  • Xmpp Bot with its own address.
    Hello, I recently started exploring xmpp, with snikket app and conversejs.org. Source: over 2 years ago
  • Matrix was worth the effort to self host.
    It is Converse.js (https://conversejs.org/) packaged into a one-click install for openfire (from the web admin). So, one-click install for an xmpp web client. Source: over 2 years ago
  • Ask HN: What is your recommended stack for real time chat?
    My choice, because it's the stack I know very well, would be Prosody ( https://prosody.im/ - I'm one of the devs) and a web client such as Converse.js ( https://conversejs.org/ ). XMPP is highly extensible, Prosody is highly modular, which make them a good foundation for building on top of. That said, the right stack is generally the one that matches your requirements, and (if this isn't primarily a learning... - Source: Hacker News / about 3 years ago
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What are some alternatives?

When comparing Ruby Receptionists and Converse.JS, you can also consider the following products

Helpware - Amazing Customer Experiences. Together.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

HelpSquad - Highly Vetted, Highly Trained chat support and conversion specialists

Openfire - Openfire (formerly Wildfire) is a cross-platform instant messaging (IM) and groupchat server.

DeskMoz - DeskMoz Provides 24x7 Live Chat Agents for Your Website.

Prosody - Prosody is a modern flexible communications server for Jabber/XMPP written in Lua.

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