Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging.

We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace.

Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities.

• Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.

Use a single API to send and receive messages through WhatsApp Business API, Facebook Messenger and Telegram.

• Unified Messaging
  Use the same API calls and requests for all messaging apps. We do all the work for you.

• Fair Pricing
  Our service starts at 0 € base price and you only pay for what you need. Price per message starts at 0.003 € per message. That's 10 % of average SMS cost.

• GDPR compliant
  All message processing is fully GDPR compliant as we provide a data processing agreement. We only save data when it's necessary.

• High Performance
  Our multi-location data centers guarantee fast access, low latency, high performance and high availability.

• SLA
  We offer a variety of SLAs to ensure robust and scalable operation of your application.

Use our platform to communicate with your customers where they are: On WhatsApp, Telegram and Messenger. You can send and receive messages via all channels using a simple, structured message format. We will handle all quirks in the background, so you can focus on what you do best: Providing a great experience to your clients.

Our API was designed to be integrated into your stack, whatever technology you’re on. We stick to existing web standards wherever possible — JSON data, OAuth authorization and REST hooks, for example.