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Relinx VS iTop

Compare Relinx VS iTop and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Relinx logo Relinx

New kind of IT Asset Management and CMDB. Flexible schema, model validation, tree structure, and more

iTop logo iTop

By your side to ­empower your team and bring your ­customer service to another level
  • Relinx Landing page
    Landing page //
    2023-06-09
  • iTop Landing page
    Landing page //
    2022-08-04

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.

Relinx features and specs

  • User-Friendly Interface
    Relinx offers an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Comprehensive Features
    The platform provides a wide range of tools and functionalities, catering to different user needs and enhancing overall efficiency.
  • Strong Customer Support
    Relinx is known for its responsive and helpful customer support team, ensuring that users receive assistance promptly.
  • Scalability
    The platform is designed to scale with businesses, accommodating growth and increasing demands seamlessly.

Possible disadvantages of Relinx

  • Cost
    The pricing for Relinx might be considered high for small businesses or individual users compared to other solutions.
  • Learning Curve
    Despite its user-friendly interface, some users might find certain advanced features complex and requiring additional training.
  • Integration Limitations
    Some users have noted that Relinx has limited integrations with certain third-party applications.
  • Feature Overlap
    There might be redundant features that could overwhelm users who need a streamlined solution.

iTop features and specs

  • Open Source
    iTop is an open-source software, meaning it's free to use and can be customized and modified to fit specific needs.
  • Comprehensive ITSM Features
    iTop offers a wide range of IT service management features including incident management, problem management, change management, and more.
  • Flexibility
    iTop is highly flexible and can be adapted to suit various organizational needs and processes.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface that makes it easy for users to navigate and manage IT services.
  • Community Support
    As an open-source tool, iTop has a strong community of users and developers who contribute to its growth and provide support.

Possible disadvantages of iTop

  • Customization Complexity
    Though customizable, the process can be complex and may require significant technical knowledge and resources.
  • Limited Advanced Features
    Compared to some paid ITSM solutions, iTop may lack some advanced features that are necessary for complex IT environments.
  • Performance
    Depending on the size of data and usage, iTop may experience performance issues, particularly in larger organizations.
  • Documentation
    While there is documentation available, it may not be as comprehensive or as detailed as that found for commercial software.
  • Development Resources
    Organizations may need to invest in development resources to maximize the potential of iTop, which can offset some of the cost benefits of it being open source.

Relinx videos

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iTop videos

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iTOP Electronic Spinning Top! Review

More videos:

  • Review - iTop Review: GTA San Andreas
  • Review - ITop Electronic Spinner Game Review for Character Options age 8+

Category Popularity

0-100% (relative to Relinx and iTop)

Relinx

iTop

Monitoring Tools
34 34%
Monitoring Tools
66% 66
Log Management
31 31%
Log Management
69% 69
DCIM Software
100 100%
DCIM Software
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Social recommendations and mentions

Based on our record, Relinx seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Relinx mentions (1)

  • Need your opinion
    I've created Relinx as a flexible, simple CMDB / IT Asset Manager tool, but struggle with finding early users. It features workspaces, sharing, REST API, history, flexible model, etc. Source: about 4 years ago

iTop mentions (0)

We have not tracked any mentions of iTop yet. Tracking of iTop recommendations started around Mar 2021.

What are some alternatives?

When comparing Relinx and iTop, you can also consider the following products

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

i-doit - i-doit is a web based Open Source IT documentation and CMDB (Configuration Management Database).

Device42 - Automatically maintain an up-to-date inventory of your physical, virtual, and cloud servers and containers, network components, software/services/applications, and their inter-relationships and inter-dependencies.

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