BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.
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Based on our record, rasa NLU seems to be a lot more popular than BoldDesk. While we know about 22 links to rasa NLU, we've tracked only 1 mention of BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Beyond raw language models, NLP engines like Rasa and Dialogflow offer frameworks for designing, building, and improving conversational flows. They help in intent recognition, entity extraction, and dialogue management, which are crucial for a coherent conversation structure. - Source: dev.to / about 2 months ago
There are frameworks out there for doing that kind of thing, see https://rasa.com/ for example. It's not using any LLMs at the moment, just BERT and DIET mostly but it's highly customizable and you could likely bring in an LLM for doing some interesting things to handle more complex messages from users. - Source: Hacker News / 12 months ago
Chatbot frameworks: Utilize chatbot frameworks such as Botpress, Rasa, or Microsoft Bot Framework to streamline development. - Source: dev.to / about 1 year ago
Rasa is a popular tool used right now to build these applications. If you're looking for a serious turn-key solution I would check out Vectara. Source: about 1 year ago
Another example is RASA, one of the most popular platforms for creating conversational AI assistants. On the accepted AI quality scale, RASA reaches levels 3 and 4. It means that the "robot" not only understands humans with high accuracy in a given contextual field but also learns to recognize contradictions and ulterior motives. - Source: dev.to / over 1 year ago
Https://bolddesk.com help your agents to succeed. Source: 10 months ago
Dialogflow - Conversational UX Platform. (ex API.ai)
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Microsoft Bot Framework - Framework to build and connect intelligent bots.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Wit.ai - Easily create text or voice based bots that humans can chat with on their preferred messaging...
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!