Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
only available for windows
Based on our record, Yawcam seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
It's been a really long time since I last used it, but I believe that you can do this with Yawcam. Some configuration might be needed, and when I used it, I think I used it as mjpeg, not h264, but BI should still be able to support that. Source: about 3 years ago
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