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Pointel DCCM VS Tinode

Compare Pointel DCCM VS Tinode and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Tinode logo Tinode

Tinode Instant Messaging
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Tinode Landing page
    Landing page //
    2022-11-01

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Tinode videos

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Category Popularity

0-100% (relative to Pointel DCCM and Tinode)

Pointel DCCM

Tinode

Call Center Software
100 100%
Call Center Software
0% 0
Communication
15 15%
Communication
85% 85
Messaging
0 0%
Messaging
100% 100
Genesys Cloud
100 100%
Genesys Cloud
0% 0

User comments

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What are some alternatives?

When comparing Pointel DCCM and Tinode, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Zulip - Chat for distributed teams. Zulip combines the immediacy of real-time chat with an email threading model. With Zulip, you can catch up on important conversations while ignoring irrelevant ones.

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