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Pointel DCCM VS Soovle

Compare Pointel DCCM VS Soovle and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Soovle logo Soovle

Soovle is a customizable search engine provides the search suggestion of the best provider on the net.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Soovle Landing page
    Landing page //
    2021-05-07

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Soovle videos

+ Add

'Soovle' Review| An Alternative Keyword Research Tool [CC]

More videos:

  • Review - Free Keyword Research tool for Youtube| Soovle| Soovle Keyword Tool |Soovle Review |
  • Review - SOOVLE - Keyword Research Tools for Low Content Books

Category Popularity

0-100% (relative to Pointel DCCM and Soovle)

Pointel DCCM

Soovle

Call Center Software
100 100%
Call Center Software
0% 0
SEO Tools
0 0%
SEO Tools
100% 100
Communication
100 100%
Communication
0% 0
Online Services
0 0%
Online Services
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Soovle

Pointel DCCM Reviews

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Soovle Reviews

Free SEO Tools To Improve Your Rankings
Soovle - A powerful yet simple keyword research tool to find new keywords from suggestions and completions of top search providers.
Source: www.megaleechers.com

What are some alternatives?

When comparing Pointel DCCM and Soovle, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

KeywordTool.io - KeywordTool.io is the best FREE alternative to Google Keyword Planner and Ubersuggest. It uses Google's autocomplete feature to get over 750+ long-tail keywords for any given query.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Google Trends - Explore Google trending search topics with Google Trends.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Keywords Everywhere - Free browser add-on for keyword volume, CPC & competition

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