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Pointel DCCM VS Showcase Sales

Compare Pointel DCCM VS Showcase Sales and see what are their differences

Agiliron
Omni-Channel SaaS Solution Suite for Retail, Wholesale & eCommerce businesses featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Showcase Sales logo Showcase Sales

Create catalogs, manage sales orders, and marketing material in the Showcase sales app for iOS and Android. For sales reps, marketing teams and trade shows.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Showcase Sales Landing page
    Landing page //
    2022-01-08

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Showcase Sales videos

No Showcase Sales videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and Showcase Sales)

Pointel DCCM

Showcase Sales

Call Center Software
100 100%
Call Center Software
0% 0
Sales
0 0%
Sales
100% 100
Communication
100 100%
Communication
0% 0
Sales Operations Management
0 0%
Sales Operations Management
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Showcase Sales, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Orderwerks - Orderwerks is a B2B Online Ordering System For Manufacturers, Distributors and More.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Pepperi - Unified commerce integrated solution for companies to plan, execute & analyze their B2B sales. Find out why the most innovative brands in the world use Pepperi.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

CubeBox - how to work with CubeBox e-Archive and Document Management System that you manage all your data in one place easily, share your documents, easily view

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