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Pointel DCCM VS Really Good Questions

Compare Pointel DCCM VS Really Good Questions and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Really Good Questions logo Really Good Questions

Find curious questions powered by Twitter’s brightest minds.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Really Good Questions Landing page
    Landing page //
    2019-05-25

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Really Good Questions videos

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Category Popularity

0-100% (relative to Pointel DCCM and Really Good Questions)

Pointel DCCM

Really Good Questions

Call Center Software
100 100%
Call Center Software
0% 0
Productivity
0 0%
Productivity
100% 100
Communication
100 100%
Communication
0% 0
Web App
0 0%
Web App
100% 100

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What are some alternatives?

When comparing Pointel DCCM and Really Good Questions, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Find Better Questions - Answer Quora’s best questions & get traffic

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

QApop - Discover exclusive insights to win more clients and boost your sales 🚀—even if you've never used Quora before.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Quora - Quora is a place to gain and share knowledge. It's a platform to ask questions and connect with people who contribute unique insights and quality answers.

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