Software Alternatives & Reviews

Pointel DCCM VS PRISM Break

Compare Pointel DCCM VS PRISM Break and see what are their differences

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

PRISM Break logo PRISM Break

Opt out of PRISM, the NSA’s global data surveillance program.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • PRISM Break Landing page
    Landing page //
    2022-06-24

Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

PRISM Break videos

Classic Game Room - SKYLANDERS PRISM BREAK review

More videos:

  • Review - SKYLANDERS GIANTS - PRISM BREAK SKYLANDER REVIEW
  • Review - Skylanders Spyro's Adventure: Prism Break Review

Category Popularity

0-100% (relative to Pointel DCCM and PRISM Break)
Call Center Software
100 100%
0% 0
Software Marketplace
0 0%
100% 100
Communication
100 100%
0% 0
Software Recommendations
0 0%
100% 100

User comments

Share your experience with using Pointel DCCM and PRISM Break. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, PRISM Break seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

PRISM Break mentions (18)

  • Inventor of the world wide web wants us to reclaim our data from tech giants
    Yeah, you need pretty heavy tech know how to read up on https://prism-break.org or https://www.privacytools.io/ about which apps/services to use and avoid and how to increase your privacy. If you don't have a doctor title in this field, there is nothing you can do. Source: over 1 year ago
  • Anarchist and libre alternatives to social media: A comprehensive list
    Every anarchist should be aware of prism-break. Source: over 1 year ago
  • PrivacyToolsIO failing to their principles: hidden contract with NordVPN
    If I need to advise someone anything, I give that person this link https://prism-break.org/. - Source: Hacker News / over 1 year ago
  • Can you please suggest me some opensource apps
    I like this, this, this, this and most of all this site. You can translate the latter via DeepL. None of them recommends Collabora though, which easily opens .docx and .xlsx files. Source: almost 2 years ago
  • Simple Phone is on its way!
    Other ideas could be found in https://www.privacytools.io and https://prism-break.org. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Pointel DCCM and PRISM Break, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

privacytools.io - You are being watched.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Privacy Guides - The goal of this guide is to make it easy for people to learn how to protect their privacy and educate them about what is happening on the web and how to protect themselves.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

DNS leak test - Test your connection for DNS leaks.