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Pointel DCCM VS Permadelete

Compare Pointel DCCM VS Permadelete and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Permadelete logo Permadelete

Permadelete is an easy-to-use and beautiful app for windows that can delete files and folders...
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Permadelete Landing page
    Landing page //
    2021-09-18

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Permadelete videos

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Category Popularity

0-100% (relative to Pointel DCCM and Permadelete)

Pointel DCCM

Permadelete

Call Center Software
100 100%
Call Center Software
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Communication
100 100%
Communication
0% 0
File Management
0 0%
File Management
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Permadelete, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Eraser - Eraser is an advanced security tool (for Windows), which allows you to completely remove sensitive...

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

WipeFile - WipeFile erases files and folders secure and fast.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Hardwipe - Hardwipe is a free file wiper and drive cleaner for Windows.

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