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Pointel DCCM VS Nickelled

Compare Pointel DCCM VS Nickelled and see what are their differences

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User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Nickelled logo Nickelled

Create tutorials and walkthroughs to onboard, engage and train your users.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Nickelled Landing page
    Landing page //
    2022-12-22

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Nickelled videos

+ Add

Embed a Nickelled Guide

More videos:

  • Review - Get Started with the Nickelled Mission Dock

Category Popularity

0-100% (relative to Pointel DCCM and Nickelled)

Pointel DCCM

Nickelled

Call Center Software
100 100%
Call Center Software
0% 0
User Engagement
0 0%
User Engagement
100% 100
Communication
100 100%
Communication
0% 0
User Onboarding And Engagement
0 0%
User Onboarding And Engagement
100% 100

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What are some alternatives?

When comparing Pointel DCCM and Nickelled, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

UserGuiding - User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

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