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Pointel DCCM VS MightyCall

Compare Pointel DCCM VS MightyCall and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

MightyCall logo MightyCall

Virtual phone system that lets you run your business from anywhere.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • MightyCall Landing page
    Landing page //
    2018-09-29

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

MightyCall videos

+ Add

MightyCall: 5 Fast Facts

More videos:

  • Demo - MightyCall - Virtual Phone System Demo

Category Popularity

0-100% (relative to Pointel DCCM and MightyCall)

Pointel DCCM

MightyCall

Call Center Software
100 100%
Call Center Software
0% 0
Website Builder
0 0%
Website Builder
100% 100
Communication
6 6%
Communication
94% 94
CMS
0 0%
CMS
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and MightyCall

Pointel DCCM Reviews

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MightyCall Reviews

Top No Code Website Builders in 2023
Weebly is a no code website builder specifically tailored for small business owners. It offers a range of features, including a user-friendly drag-and-drop editor, e-commerce capabilities, and a robust blogging platform.
Source: nocodeuniversity.net
20 Best Free Website Hosting (July 2023)
Alexandra Anderson (HostingAdvice.com): Weebly is a well-known name in the cheap shared hosting space — not necessarily due to competitive pricing but because several of the web’s leading low-cost hosting providers have opted to include Weebly software for free, adding value to their existing offerings. It’s worth noting Weebly does offer a free plan, but websites are found...
Source: www.hostingadvice.com
17 Best Free Domain and Hosting Sites
Weebly is another search result when you google free website hosting. It functions quite like Wix with an intuitive drag-and-drop builder. With a great customer success team, you rest assured about any hurdles that you face while building your website. It has got features that can help you build your website on your terms and styles like custom fonts, parallax & reveal,...
Source: techcult.com
Top Platforms to build Ecommerce Website without Coding in 2023
Weebly is another powerful ecommerce platform. With the help of Weebly’s robust and simple tools, you can not only build a beautiful online store but also maintain it with ease.
Source: qpe.co.in
8 Great Drupal Alternatives to Try for your Website (Nov 2021)
Marketers and business owners alike rave about the simplicity of Weebly. Although Weebly offers a long-term free plan that’s not as scalable as Drupal or WordPress, it’s still a very affordable paid solution that’s sure to appeal to those who want to simplify their workflow. Weebly has an intuitive editing system, and you can use it to manage everything from content to...
Source: ecommerce-platforms.com

What are some alternatives?

When comparing Pointel DCCM and MightyCall, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

WiX - Create a free website with Wix.com. Customize with Wix' website builder, no coding skills needed. Choose a design, begin customizing and be online today

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

SquareSpace - Squarespace is the easiest way for anyone to create an exceptional website. Pages, galleries, blogs, e-commerce, domains, hosting, analytics, 24/7 support - all included.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

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