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Pointel DCCM VS KOOKOO

Compare Pointel DCCM VS KOOKOO and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

KOOKOO logo KOOKOO

All in one solution for calls, IVR, live chat, customer management & more.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • KOOKOO Landing page
    Landing page //
    2019-02-01

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

KOOKOO videos

+ Add

KooKoo Birds Krack Up Cars Toy Unboxing and Review

More videos:

  • Review - Kookoo Birds Toy Overview & Review plus Blind Pack Opening
  • Review - KooKoo Birds App Review [For Ashens]

Category Popularity

0-100% (relative to Pointel DCCM and KOOKOO)

Pointel DCCM

KOOKOO

Call Center Software
15 15%
Call Center Software
85% 85
Communication
7 7%
Communication
93% 93
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Genesys Cloud
100 100%
Genesys Cloud
0% 0

User comments

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What are some alternatives?

When comparing Pointel DCCM and KOOKOO, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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