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Pointel DCCM VS Faces

Compare Pointel DCCM VS Faces and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Faces logo Faces

Create a people directory for your community 👫
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Faces Landing page
    Landing page //
    2022-07-15

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Faces videos

+ Add

Mac Miller - Faces MIXTAPE REVIEW

More videos:

  • Review - Mac Miller - Faces FIRST REACTION/REVIEW
  • Review - Mac Miller - Faces REACTION! (first time hearing) | RIP Mac

Category Popularity

0-100% (relative to Pointel DCCM and Faces)

Pointel DCCM

Faces

Call Center Software
100 100%
Call Center Software
0% 0
Law Enforcement And Public Safety
0 0%
Law Enforcement And Public Safety
100% 100
Communication
100 100%
Communication
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using Pointel DCCM and Faces. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Faces seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Faces mentions (1)

What are some alternatives?

When comparing Pointel DCCM and Faces, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

SkyLync - SkyLync provides analytics-based investigative software that allows to be responsive through fluid data collection and analysis, visual linkages, etc.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Omnigo Incident Reporting - Incident reporting and security management software enables security professionals to protect their organization and protect its people, assets, and bottom line.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

ScenePD - ScenePD is a crash and crime scene diagramming tool that employs a library of intelligent objects to diagram crime scenes.

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