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Pointel DCCM VS CallOnTheGo

Compare Pointel DCCM VS CallOnTheGo and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

CallOnTheGo logo CallOnTheGo

A call center, in your pocket
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • CallOnTheGo Landing page
    Landing page //
    2021-09-21

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

CallOnTheGo videos

+ Add

CallOnTheGo Call Center auto dialer app http://www.callonthego.com/

Category Popularity

0-100% (relative to Pointel DCCM and CallOnTheGo)

Pointel DCCM

CallOnTheGo

Call Center Software
100 100%
Call Center Software
0% 0
Communication
8 8%
Communication
92% 92
Online Services
0 0%
Online Services
100% 100
Genesys Cloud
100 100%
Genesys Cloud
0% 0

User comments

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What are some alternatives?

When comparing Pointel DCCM and CallOnTheGo, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Outplay HQ - Engage in genuine conversations at scale, & get insights to drive revenue growth with Outplay. We are the new-age sales engagement platform and the only tool your sales team will ever need to crush their goals.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

AutoReach - AutoReach is a Smart and intuitive enterprise dialler that enables you to close more deals in minimal time.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Adversus Dialer - Adversus help call outbound centers boost KPIs, make better decisions based on insights, and manage contacts more wisely.

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