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Pointel DCCM VS Cakemail

Compare Pointel DCCM VS Cakemail and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Cakemail logo Cakemail

Email marketing and transactional emails that deliver. Try it for FREE!
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Cakemail Landing page
    Landing page //
    2021-08-02

Get all the essentials with a free email marketing account from Cakemail.

  • Email marketing campaigns
  • Email designer
  • Marketing automation
  • Contact management
  • Analytics
  • Subscription forms
  • Marketing API
  • Unlimited users

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Cakemail videos

No Cakemail videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and Cakemail)

Pointel DCCM

Cakemail

Call Center Software
100 100%
Call Center Software
0% 0
Marketing Automation
0 0%
Marketing Automation
100% 100
Communication
100 100%
Communication
0% 0
Email Marketing
0 0%
Email Marketing
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Cakemail

Pointel DCCM Reviews

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Cakemail Reviews

Cheap Email Marketing Services: 6 Great Budget Tools Compared
For small business owners, it can be smart to look for an affordable email marketing tool designed for companies just like yours. That’s what Cakemail is – a tool built with the needs of small businesses firmly in mind.
Source: themeisle.com
11 Sendgrid Alternatives For Your Business Email
(Free plan: 12k emails a month; Growth plan: $7 a month)Cakemail is a great service for putting together email campaigns on the fly. Users can sign up for free and immediately gain access to all of the software’s essential tools. It’s an affordable and easy-to-use solution that’s perfect for small business owners and entrepreneurs.Cakemail displays real-time reporting and...
Source: www.duocircle.com
Cakemail Alternatives to Achieve Dynamic Email Marketing Strategy
Cakemail alternatives should have everything you want and more than Cakemail. TotalSend offers mass texting features and shortcodes. You also have full access to the image library and can create dynamic content.
Source: www.poptin.com

What are some alternatives?

When comparing Pointel DCCM and Cakemail, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

BizConnector - BizConnector offers marketing and workflow automation solutions to small businesses.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

HubSpot - Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.

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