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Pointel DCCM VS Articulate Storyline

Compare Pointel DCCM VS Articulate Storyline and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Articulate Storyline logo Articulate Storyline

Articulate Storyline is a program that allows you to create interactive courses of any kind with templates and a simple system. There is a free trial offered so that you can determine whether you want to use the program further or not.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Articulate Storyline Landing page
    Landing page //
    2023-09-17

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Articulate Storyline videos

+ Add

Introduction To Articulate Storyline 360 - A Quick Overview

More videos:

  • Review - Why I Stopped Using Articulate Storyline

Category Popularity

0-100% (relative to Pointel DCCM and Articulate Storyline)

Pointel DCCM

Articulate Storyline

Call Center Software
100 100%
Call Center Software
0% 0
Education
0 0%
Education
100% 100
Communication
100 100%
Communication
0% 0
Online Learning
0 0%
Online Learning
100% 100

User comments

Share your experience with using Pointel DCCM and Articulate Storyline. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Articulate Storyline

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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Articulate Storyline Reviews

5 Essential Methods to Convert Word to SCORM + 7 Expert Tips for Seamless Conversion
Once you’ve selected the necessary options, click the “Publish” button. Articulate Storyline will generate a SCORM package, and you can specify where you want to save it on your computer. Find the section for uploading or importing courses, and follow your LMS instructions to upload the SCORM package you’ve just created in Articulate Storyline.
Source: scienceandliteracy.org

Social recommendations and mentions

Based on our record, Articulate Storyline seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Articulate Storyline mentions (1)

What are some alternatives?

When comparing Pointel DCCM and Articulate Storyline, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

iSpring Suite - A comprehensive yet easy-to-use authoring tool for creating professional online courses like a pro – even if you’re a complete beginner.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Adobe Captivate - Adobe Captivate is a rapid responsive authoring tool that is used for creating elearning content...

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Lessonly - Getting teams up-to-speed and keeping them there.

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