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Pointel DCCM VS Agent Ransack

Compare Pointel DCCM VS Agent Ransack and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Agent Ransack logo Agent Ransack

Agent Ransack is a tool for finding files and information on your hard drive fast and efficiently.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Agent Ransack Landing page
    Landing page //
    2021-09-23

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Agent Ransack videos

+ Add

Windows Search | A better way with Agent Ransack

More videos:

  • Review - Tools - Agent Ransack
  • Review - Working with Agent Ransack

Category Popularity

0-100% (relative to Pointel DCCM and Agent Ransack)

Pointel DCCM

Agent Ransack

Call Center Software
100 100%
Call Center Software
0% 0
File Manager
0 0%
File Manager
100% 100
Communication
100 100%
Communication
0% 0
Clipboard Manager
0 0%
Clipboard Manager
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Agent Ransack, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Everything by Voidtools - Everything. Locate files and folders by name instantly. Everything. Small installation file. Clean and simple user interface.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

DocFetcher - DocFetcher is a portable German/English open source desktop search application.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

X1 Search - X1's Lightning-Fast Search Software. Premium Alternative to Windows Desktop and Outlook Search.

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