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Plumsail HelpDesk VS SupportBee

Compare Plumsail HelpDesk VS SupportBee and see what are their differences

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Plumsail HelpDesk logo Plumsail HelpDesk

Plumsail HelpDesk is a tool for SharePoint that helps to make customers happy with quick and efficient support.

SupportBee logo SupportBee

SupportBee's Help Desk Software helps your team collaborate on customer support. All our plans come with UNLIMITED Agents. Start a FREE 14 day trial today!
  • Plumsail HelpDesk Landing page
    Landing page //
    2021-09-22
  • SupportBee Landing page
    Landing page //
    2021-10-11

Plumsail HelpDesk videos

No Plumsail HelpDesk videos yet. You could help us improve this page by suggesting one.

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SupportBee videos

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Introduction to SupportBee

More videos:

  • Review - moustach.io review of supportbee.com
  • Review - A tour of SupportBee's Insightly integration

Category Popularity

0-100% (relative to Plumsail HelpDesk and SupportBee)

Plumsail HelpDesk

SupportBee

Customer Support
6 6%
Customer Support
94% 94
Help Desk
6 6%
Help Desk
94% 94
Help Desk And Ticketing
5 5%
Help Desk And Ticketing
95% 95
Customer Service
12 12%
Customer Service
88% 88

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Plumsail HelpDesk and SupportBee

Plumsail HelpDesk Reviews

We have no reviews of Plumsail HelpDesk yet.
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SupportBee Reviews

11 Best Customer Service Software & Apps You Need in 2022
SupportBee offers affordable ticketing software for businesses of all sizes. With a shared inbox, knowledge base, and a customer portal, SupportBee makes it easy to track and manage issues.Â
Source: krisp.ai
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
SupportBee is designed like an email app, with labels, HTML email rendering, and Gmail-style shortcuts. You can save snippets of text to quickly fill out important parts of email replies, mixing and matching snippets for each part of your reply instead of relying on full canned replies. With simple filtering to send tickets to the right team member, and SupportBee...
Source: zapier.com

Social recommendations and mentions

Based on our record, Plumsail HelpDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Plumsail HelpDesk mentions (1)

  • 365, SharePoint - IT Helpdesk Template
    I use the one from Plumsail. It's paid but cheap enough and works well once you setup the triggers and events. The installer builds it for you. https://plumsail.com/sharepoint-helpdesk/. Source: over 1 year ago

SupportBee mentions (0)

We have not tracked any mentions of SupportBee yet. Tracking of SupportBee recommendations started around Mar 2021.

What are some alternatives?

When comparing Plumsail HelpDesk and SupportBee, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Front - The platform for exceptional customer service at scale.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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