Phonology VS CloudTalk

VoIP (Voice over Internet Protocol) is a technology that transforms your voice into a digital signal, enabling you to make calls from a computer, a VoIP phone, or a similar data-driven device. In simple terms, it's a telephone service through the internet. IP telephony, internet telephony, broadband telephony, and broadband phone service are some of the common terms that are used to define it.

Packet-switched VoIP encapsulates voice signals in packets, just like an electronic envelope would encapsulate a letter. VoIP packets can be delivered over Local Area Network LAN). The fact that VoIP is based on packets means that much more information may be sent across the network to facilitate and enhance your communication requirements.

Business VoIP solutions have further grown into unified communications systems through channels like phone calls, faxes, voice mail, email, and web conferencing. Shifting to VoIP may very well save you cost on multiple communication services.

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.