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Penny For London VS Pointel DCCM

Compare Penny For London VS Pointel DCCM and see what are their differences

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Penny For London logo Penny For London

Donate to charity every time you use your Oyster card

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Penny For London Landing page
    Landing page //
    2023-09-23
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Penny For London videos

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Penny For London and Pointel DCCM)

Penny For London

Pointel DCCM

Web App
100 100%
Web App
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Tech
100 100%
Tech
0% 0
Communication
0 0%
Communication
100% 100

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What are some alternatives?

When comparing Penny For London and Pointel DCCM, you can also consider the following products

Lunch Auction - Raise money for charity by selling an hour of your time

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Homeseek - The simple way to house hunt in the UK 🏡🇬🇧

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Plentific - Buying your dream home is now easy

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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