Software Alternatives & Reviews

PBXware VS Dialpad

Compare PBXware VS Dialpad and see what are their differences

PBXware logo PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Bicom Systems’ softswitch is offered in the Business, Call Center and Multi-Tenant Editions each supporting specific features.

Dialpad logo Dialpad

Switch is a cloud-based phone system built for Google Apps users.
  • PBXware Landing page
    Landing page //
    2022-08-10

For the past 18 years, PBXware has been the go-to enterprise solution for many small and medium-sized organizations, as well as large businesses, ITSPs, governments, and call centers around the World.

Bicom Systems’ Softswitch is offered in the Business, Contact Center, and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

PBXware incorporates an easy-to-use Setup Wizard to assist you to have a functional PBX in minutes. The administration is performed through Web Interface or CLI. Some of the advanced features offered are auto-updates, system backup, provider templates, call recordings, and real-time call/agent monitoring. We also welcome and deliver custom development professionally and affordably.

Additionally, it helps branch offices communicate easily by VoIP or PSTN dramatically reducing telephone costs. Moreover, PBXware easily creates conference bridges between local or remote users, saving significant time and money.

Dashboard: You may get a quick summary of key PBXware data in the Dashboard area. It shows information on system and gloCOM licensing, hardware utilization, core service status, the number of total calls, answered calls, SIP registrations, etc.

Branding: Carefully crafted with resellers in mind. It contains all the software and technical documentation with your brand name, logo, and company colors.

  • Dialpad Landing page
    Landing page //
    2023-05-12

PBXware features and specs

  • Call Recording: Yes
  • Call Center: Yes
  • Queue Management: Yes
  • Call Monitoring: Yes
  • Call Routing: Yes
  • Manual Dialer: Yes
  • Mobile Access: Yes
  • IVR / Voice Recognition: Yes
  • Call Parking: Yes
  • Ring Groups: Yes
  • SIP Trunking: Yes
  • Inbound Call Center: Yes
  • Outbound Call Center: Yes
  • Web Conferencing: Yes
  • Chat / Messaging: Yes

Dialpad features and specs

No features have been listed yet.

PBXware videos

What's New: PBXware 7

More videos:

  • Demo - What's New: PBXware 6.6

Dialpad videos

5 Killer Cloud Phone System Features of Dialpad | Cloud Based Phone System PABX

More videos:

  • Review - Test Drive Dialpad Today!
  • Review - Dialpad: 5 Fast Facts

Category Popularity

0-100% (relative to PBXware and Dialpad)
Communication
5 5%
95% 95
VoIP
9 9%
91% 91
Enterprise Communication
Business & Commerce
100 100%
0% 0

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Reviews

These are some of the external sources and on-site user reviews we've used to compare PBXware and Dialpad

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Dialpad Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Dialpad also integrates with popular CX tools, like HubSpot, Salesforce, and Zendesk, tying them all together into a single pane of glass. Setting up a new contact center with Dialpad takes just a few minutes. You can also add and remove agents, manage phone numbers more quickly and easily, right from your Dialpad account. This allows your business to scale easily with DialPad.
The Top 9 Aircall Alternatives: How Do They Compare?
Dialpad is a unified communications platform that connects your teams through voice, video, messages, and online meetings. It provides advanced features to streamline your business communications and improve productivity.
Source: aircall.io
Top 10 VoIP providers in 2022
Dialpad is a cloud-based communications platform driven by artificial intelligence and developed entirely on the Google Cloud Platform. Dialpad Talk is a corporate phone solution that offers unrivaled flexibility, mobility and security. Dialpad Talk is available in three service options, each with a different fee structure, depending on the services provided. All plans...
Source: voip.review
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
As we mentioned earlier, Dialpad’s Real-time Assist cards can pop up automatically on agents’ screens with tailored notes on tricky questions. But that’s not all it can do. Dialpad’s AI can transcribe calls—also in real time, with a high level of accuracy.
Source: www.dialpad.com
10 Best Call Center Software (December 2022)
Dialpad focuses on inbound and outbound calls, so it’s an effective call center platform for businesses that only want to offer phone support. As with most call center software, Dialpad’s contact center app includes call recording, monitoring and transcriptions. There isn’t a ticket system or omnichannel support, but Dialpad integrates well with Salesforce and Zendesk, so...
Source: www.forbes.com

What are some alternatives?

When comparing PBXware and Dialpad, you can also consider the following products

3CX Phone System - 3CXPhone is a free VoIP phone available for Windows, iPhone or any Android based smart phone such...

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Asterisk - An open source telephony switching and private branch exchange service for Linux.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

FusionPBX - FusionPBX is an open source FreeSWITCH GUI.

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.