parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
We help companies communicate with customers more effectively and efficiently. Whelp is a conversational customer support platform that helps businesses to communicate with customers across any channel. Whelp offers an AI-based chatbot that automates up to 60% of the customer inquiries. In addition to automation, Whelp’s customer management platform offers an intuitive feature-rich interface to unify customer messaging from multiple channels into a single screen.
Sendcloud - The all-in-one shipping platform for e-commerce
Saysimple - Saysimple is a business communication platform that helps small businesses communicate faster and more effectively with their customers.
PAQATO - The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow.
Tendant - Tendant Chat is a cloud-based platform that connects your customers to your business through text, video, and live video.
AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.
B2Chat - Instant messaging software to unify all of your chats in one single inbox.