parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
Sendcloud - The all-in-one shipping platform for e-commerce
UserGuiding - User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.
PAQATO - The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow.
Usetiful - Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.
AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.
Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.