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Papercups VS Genesys Cloud

Compare Papercups VS Genesys Cloud and see what are their differences

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Papercups logo Papercups

Open source live customer chat

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Papercups Landing page
    Landing page //
    2022-02-06
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Papercups videos

No Papercups videos yet. You could help us improve this page by suggesting one.

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Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Papercups and Genesys Cloud)

Papercups

Genesys Cloud

Customer Support
23 23%
Customer Support
77% 77
Communication
0 0%
Communication
100% 100
CRM
100 100%
CRM
0% 0
Help Desk
100 100%
Help Desk
0% 0

User comments

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Social recommendations and mentions

Based on our record, Papercups seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Papercups mentions (8)

  • Adding live chat support for Flutter Web
    I'd give https://papercups.io a try, they have a native flutter chat widget (last I checked the only live support native flutter package). Source: about 1 year ago
  • AMA – My bootstrapped Notion-2-Help Center SaaS just hit 3000 MRR allowing me to going full-time indie
    HelpKit does have a widget that you can embed on your own site. HelpKit itself has a built in email contact integration. If you want a live chat widget with HelpKit, the widget allows you to hook up one of many live chat providers… One of them called Papercups is actually fully free to use such as Tawk + more privacy friendly :). Source: almost 2 years ago
  • If a web site need an chat option as a feature
    If chat means just "customer should be able to chat directly with our employees" for you, then something like chatwoot or papercups should do the job. Basically just a chat widget you can drop into your site where customers can message you. Source: about 2 years ago
  • Ask HN: Which open source versions of SaaS would you like to see?
    No affiliation, but have you looked at https://papercups.io/ ? They are also OSS: https://github.com/papercups-io/papercups. - Source: Hacker News / about 2 years ago
  • What is the most expensive SaaS you spend on at your company?
    Yeah, it's kinda crazy. I'm considering just inhousing to https://papercups.io/ and save a bunch of money each month. Source: almost 3 years ago
View more

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing Papercups and Genesys Cloud, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Drift - A messaging app that helps you grow your business.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Crisp Chat - Multi-channel customer support software

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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