Software Alternatives & Reviews

Papercups VS BoldDesk

Compare Papercups VS BoldDesk and see what are their differences

Papercups logo Papercups

Open source live customer chat

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • Papercups Landing page
    Landing page //
    2022-02-06
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Papercups

$ Details
-
Platforms
-
Release Date
-

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Papercups features and specs

No features have been listed yet.

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Papercups videos

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BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Papercups and BoldDesk)
Customer Support
38 38%
62% 62
CRM
50 50%
50% 50
Help Desk
32 32%
68% 68
Live Chat
100 100%
0% 0

User comments

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Social recommendations and mentions

Based on our record, Papercups should be more popular than BoldDesk. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Papercups mentions (8)

  • Adding live chat support for Flutter Web
    I'd give https://papercups.io a try, they have a native flutter chat widget (last I checked the only live support native flutter package). Source: about 1 year ago
  • AMA – My bootstrapped Notion-2-Help Center SaaS just hit 3000 MRR allowing me to going full-time indie
    HelpKit does have a widget that you can embed on your own site. HelpKit itself has a built in email contact integration. If you want a live chat widget with HelpKit, the widget allows you to hook up one of many live chat providers… One of them called Papercups is actually fully free to use such as Tawk + more privacy friendly :). Source: almost 2 years ago
  • If a web site need an chat option as a feature
    If chat means just "customer should be able to chat directly with our employees" for you, then something like chatwoot or papercups should do the job. Basically just a chat widget you can drop into your site where customers can message you. Source: about 2 years ago
  • Ask HN: Which open source versions of SaaS would you like to see?
    No affiliation, but have you looked at https://papercups.io/ ? They are also OSS: https://github.com/papercups-io/papercups. - Source: Hacker News / about 2 years ago
  • What is the most expensive SaaS you spend on at your company?
    Yeah, it's kinda crazy. I'm considering just inhousing to https://papercups.io/ and save a bunch of money each month. Source: almost 3 years ago
View more

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 10 months ago

What are some alternatives?

When comparing Papercups and BoldDesk, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Drift - A messaging app that helps you grow your business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Crisp Chat - Multi-channel customer support software

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!