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OnlineLiveSupport VS amoCRM

Compare OnlineLiveSupport VS amoCRM and see what are their differences

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OnlineLiveSupport logo OnlineLiveSupport

Customer Engagement Platform, omnichannel customer engagement platform, best customer engagement platform, digital customer engagement platform

amoCRM logo amoCRM

amoCRM is the world’s first messaging-powered CRM.
  • OnlineLiveSupport Landing page
    Landing page //
    2023-09-28

OnlineLiveSupport provides a customer engagement suite, to let you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile. Features OnlineLiveSupport supports the following conversation channels: ● Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support. ● Facebook: Connect your Facebook pages and start replying to the direct messages to your page. ● Instagram: Connect your Instagram profile and start replying to the direct messages. ● Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.

● Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard. ● WhatsApp: Connect your WhatsApp business account and manage the conversation in OnlineLiveSupport. ● LINE: Connect your Line account and manage the conversations in OnlineLiveSupport. ● SMS: Connect your Twilio SMS account and reply to the SMS queries in OnlineLiveSupport. ● API Channel: Build custom communication channels using our API channel. ● Email: Forward all your email queries to OnlineLiveSupport and view it in our integrated dashboard. And more. Other features include: ● CRM: Save all your customer information right inside OnlineLiveSupport, use contact notes to log emails, phone calls, or meeting notes. ● Custom Attributes

  • amoCRM Landing page
    Landing page //
    2023-07-11

amoCRM is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails, and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love its powerful analytics, reporting, and automation tools. It's the perfect messenger-based sales solution for entrepreneurs and SMBs.

OnlineLiveSupport

Website
onlinelivesupport.com
Pricing URL
Official OnlineLiveSupport Pricing
$ Details
paid Free Trial $29.0 / Monthly
Platforms
-
Release Date
-
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amoCRM

Website
amocrm.com
Pricing URL
Official amoCRM Pricing
$ Details
paid Free Trial $15.0 / Monthly
Platforms
Browser Cross Platform iOS Android Web Mac OSX Windows Chrome OS Linux Google Chrome Firefox iPhone Safari Facebook Messenger Telegram
Release Date
2004 January
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OnlineLiveSupport features and specs

No features have been listed yet.

amoCRM features and specs

  • User-Friendly Interface
    amoCRM features an intuitive and easy-to-navigate interface that allows users to quickly adapt to the platform and manage customer relationships effectively.
  • Integration Capabilities
    The CRM supports numerous integrations with third-party applications and services such as Google Workspace, Mailchimp, and various social media platforms, enhancing its functionality.
  • Customizable Pipelines
    amoCRM offers customizable sales pipelines, allowing businesses to tailor the CRM to match their specific sales processes and workflows.
  • Mobile App
    The platform provides a robust mobile app, enabling users to access and manage their CRM data on-the-go, ensuring productivity outside the office.
  • Automated Workflows
    amoCRM includes automation features that can streamline repetitive tasks, such as follow-up emails and task assignments, saving time and increasing efficiency.

Possible disadvantages of amoCRM

  • Limited Advanced Features
    Compared to some competitors, amoCRM may lack certain advanced features needed by larger enterprises, such as advanced reporting and analytics.
  • Cost
    While amoCRM offers a range of pricing plans, its cost may be prohibitive for smaller businesses or startups with limited budgets.
  • Learning Curve for Automation
    The automation features, while powerful, can have a steep learning curve for new users who are not familiar with setting up automated workflows.
  • Customer Support
    Some users have reported that customer support can be slow to respond and may not always provide the most helpful solutions to issues.
  • Customization Limitations
    While there are many customization options, there are limitations that may restrict highly specific or unique business needs.

Analysis of amoCRM

Overall verdict

  • amoCRM is generally considered to be a good CRM solution, particularly for businesses seeking a straightforward and effective way to manage their sales processes. Its ease of use, combined with powerful automation features, makes it a robust option for many organizations.

Why this product is good

  • amoCRM is renowned for its user-friendly interface, making it accessible even for users without a technical background. It offers a variety of features tailored for small to medium-sized businesses, such as an easy-to-navigate sales pipeline, customizable leads, and integrations with popular communication tools like email, phone, and social media. Its ability to automate routine sales tasks and provide insightful analytics helps sales teams enhance their efficiency and effectiveness.

Recommended for

    amoCRM is recommended for small to medium-sized businesses that need a comprehensive CRM to manage their sales processes efficiently. It is particularly beneficial for organizations that value integrations with communication tools, require automation features, and appreciate a user-friendly interface.

OnlineLiveSupport videos

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amoCRM videos

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Product overview of amoCRM

Category Popularity

0-100% (relative to OnlineLiveSupport and amoCRM)

OnlineLiveSupport

amoCRM

Customer Support
100 100%
Customer Support
0% 0
CRM
0 0%
CRM
100% 100
Telegram
100 100%
Telegram
0% 0
Sales
0 0%
Sales
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OnlineLiveSupport and amoCRM

OnlineLiveSupport Reviews

  1. Contact
    · Working at FreeShortURL ·
    Very Nice WhatsApp CRM Solution

amoCRM Reviews

We have no reviews of amoCRM yet.
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What are some alternatives?

When comparing OnlineLiveSupport and amoCRM, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HubSpot CRM - Free CRM software for small businesses.

Picflow - Online gallery and proofing platform for creative professionals.

Keap - Grow Sales. Save Time. Get Organized.

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