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Olark VS Trillian

Compare Olark VS Trillian and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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Olark logo Olark

Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Trillian logo Trillian

Trillian is a decentralized and federated instant messaging platform that lets your whole company send private and group messages, keep tabs on what co-workers are doing, share files, and much more.
  • Olark Landing page
    Landing page //
    2023-07-05
  • Trillian Landing page
    Landing page //
    2021-10-15

Olark videos

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Olark Review: Strenghts and Weaknesses of the Live Chat Software

More videos:

  • Review - Olark review - picksaas.com

Trillian videos

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Trillian 5 Review

Category Popularity

0-100% (relative to Olark and Trillian)

Olark

Trillian

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Live Chat
100 100%
Live Chat
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100

User comments

Share your experience with using Olark and Trillian. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Olark and Trillian

Olark Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Olark stands out thanks to its modern marketing functionalities. These include attention-grabbing interfaces and imagery. It offers features and aspects that resonate with customers. Overall, Olark is a simple, well-grounded tool that is worth considering if you run a small business or work as a solo professional.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Olark is a full customer relationship management (CRM) platform. Its primary features are live chat for sales and customer support. For the latter, they offer automated chat, organized customer data insights, and live chat analytics so you can track your performance. For example, you can monitor average live chat response times.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Olark’s CoPilot is a chatbot that makes your support team’s jobs easier and improves the customer experience. Using AI, CoPilot can understand questions and send answers to the common ones. It can also route customers to the right agent based on their needs. One of the best parts is that Olark will build your chatbots for you so you don’t have to spend time and energy...
Source: krisp.ai
What are alternatives to LiveChat?
What are good alternatives to LivePerson, Olark, and ATG? I am looking for minimal integration with an analytic overlay and low cost.
Source: www.quora.com

Trillian Reviews

We have no reviews of Trillian yet.
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Social recommendations and mentions

Based on our record, Trillian should be more popular than Olark. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Olark mentions (1)

  • You don't need live chat on your website
    I think there is some nuance here that is helpful to unpack. We'd almost all agree that: 1. Things that get in the way of solving customer needs are annoying. Most modals, popups, proactive notification that don't happen at the right time. This could include chat, email capture, cookie banners, chat bots, popovers. 2. For almost every business there are some sets of customer needs that require a conversation... - Source: Hacker News / over 1 year ago

Trillian mentions (5)

What are some alternatives?

When comparing Olark and Trillian, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Pidgin - Pidgin is an easy to use and free chat client used by millions. Connect to AIM, MSN, Yahoo, and more chat networks all at once.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

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