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Olark VS Helpware

Compare Olark VS Helpware and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Olark logo Olark

Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Helpware logo Helpware

Amazing Customer Experiences. Together.
  • Olark Landing page
    Landing page //
    2023-07-05
  • Helpware Landing page
    Landing page //
    2022-12-22

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you’ll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Virginia, Kentucky, Ukraine, Philippines, Germany, Poland, Albania, Puerto Rico, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.

Olark videos

+ Add

Olark Review: Strenghts and Weaknesses of the Live Chat Software

More videos:

  • Review - Olark review - picksaas.com

Helpware videos

+ Add

Helpware | Future of Work - Alex Tereshchenko | Best Customer Support

More videos:

  • Review - Outsourced Customer Support For Your Business | How Outsourced Customer Support Works with Helpware

Category Popularity

0-100% (relative to Olark and Helpware)

Olark

Helpware

Customer Support
85 85%
Customer Support
15% 15
Live Chat
83 83%
Live Chat
17% 17
Help Desk
78 78%
Help Desk
22% 22
CRM
100 100%
CRM
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Olark and Helpware

Olark Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Olark stands out thanks to its modern marketing functionalities. These include attention-grabbing interfaces and imagery. It offers features and aspects that resonate with customers. Overall, Olark is a simple, well-grounded tool that is worth considering if you run a small business or work as a solo professional.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Olark is a full customer relationship management (CRM) platform. Its primary features are live chat for sales and customer support. For the latter, they offer automated chat, organized customer data insights, and live chat analytics so you can track your performance. For example, you can monitor average live chat response times.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Olark’s CoPilot is a chatbot that makes your support team’s jobs easier and improves the customer experience. Using AI, CoPilot can understand questions and send answers to the common ones. It can also route customers to the right agent based on their needs. One of the best parts is that Olark will build your chatbots for you so you don’t have to spend time and energy...
Source: krisp.ai
What are alternatives to LiveChat?
What are good alternatives to LivePerson, Olark, and ATG? I am looking for minimal integration with an analytic overlay and low cost.
Source: www.quora.com

Helpware Reviews

We have no reviews of Helpware yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Olark seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Olark mentions (1)

  • You don't need live chat on your website
    I think there is some nuance here that is helpful to unpack. We'd almost all agree that: 1. Things that get in the way of solving customer needs are annoying. Most modals, popups, proactive notification that don't happen at the right time. This could include chat, email capture, cookie banners, chat bots, popovers. 2. For almost every business there are some sets of customer needs that require a conversation... - Source: Hacker News / over 1 year ago

Helpware mentions (0)

We have not tracked any mentions of Helpware yet. Tracking of Helpware recommendations started around Mar 2021.

What are some alternatives?

When comparing Olark and Helpware, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

TaskRabbit - TaskRabbit connects you to safe and reliable help in your neighborhood.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Thumbtack - When you need to hire someone — a landscaper, a DJ, anyone — Thumbtack finds them for you for free. Get estimates right now from pros ready to do the job.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Wonolo - Work. Now. Locally. Making on-demand staffing simple.

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