Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders.
The Cloud Contact-Center includes: - Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. - Ability to share agents between projects, teams, and companies. - Integration of Toll-free, local, and non-geographic SIP numbers. - Handling missed calls with a specialized Callback mode. - An employee motivation system with automatic calculation of bonuses and penalties. - Automated KPI tracking, integrated with speech analytics and evaluation sheets. - Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. - Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts, and more.
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SIP3 is a very advanced VoIP monitoring and troubleshooting platform. To provide detailed information about calls quality we need to:. - Source: dev.to / over 2 years ago
That’s exactly the issue we faced while working on the highly interactive call flow interface at SIP3. - Source: dev.to / almost 3 years ago
I have the similar task to create special system to control VoIP quality for huge number of users. I found this software module SIP3 (https://sip3.io) and plan to use it in my system. Check it may be it would be useful for you. Source: almost 3 years ago
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