What are some alternatives?
When comparing Next IT and Modria, you can also consider the following products
Zendesk Answer Bot - Chatbots
helpware - helpware is your customer service team via email, chat and on the phone.
IBM Watson Assistant - Watson Assistant is an AI assistant for business.
BubbleIQ - Integrate Zendesk with Slack to supercharge customer support
Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.
DigitalGenius - DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies.