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NetHelpDesk VS Namely

Compare NetHelpDesk VS Namely and see what are their differences

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Contents:
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  3. » Reviews
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NetHelpDesk logo NetHelpDesk

Leading provider of help desk software and customer support software. Trusted by IT professionals and service desks for over 20 years.

Namely logo Namely

Namely is the end-to-end HR, payroll, and benefits platform for growing companies.
  • NetHelpDesk Landing page
    Landing page //
    2022-07-10
  • Namely Landing page
    Landing page //
    2022-11-05

NetHelpDesk features and specs

  • Comprehensive Feature Set
    NetHelpDesk offers a wide array of features including ticketing, asset management, and reporting, which can streamline various business processes.
  • Customizability
    The platform is highly customizable, allowing businesses to tailor workflows, forms, and other aspects to meet specific needs.
  • Integration Capabilities
    NetHelpDesk supports integration with various third-party applications such as CRM and accounting software, enhancing its utility within existing tech stacks.
  • User-Friendly Interface
    The software interface is intuitive and user-friendly, making it accessible even for individuals who may not be tech-savvy.
  • Strong Support
    NetHelpDesk provides robust customer support, including detailed documentation and responsive customer service.

Possible disadvantages of NetHelpDesk

  • Pricing
    The cost of the software might be prohibitive for small businesses or startups with limited budgets.
  • Initial Setup Complexity
    Setting up the platform can be complex and time-consuming, requiring significant investment in time and resources.
  • Performance Issues
    Users have reported occasional performance issues, such as slow load times and system lags during peak usage.
  • Feature Overload
    While the comprehensive feature set is a pro, it can also be a con as it may overwhelm users who only need basic functionalities.
  • Learning Curve
    Despite its user-friendly interface, the vast array of features means there is a steep learning curve, particularly for new users.

Namely features and specs

  • Comprehensive HR Solution
    Namely offers a wide range of HR features including payroll, benefits administration, time tracking, and performance management in a single platform, which can streamline HR processes for businesses.
  • User-Friendly Interface
    The platform is known for its intuitive and easy-to-navigate interface, which can be beneficial for HR teams and employees who may not be tech-savvy.
  • Customization Options
    Namely allows for a high degree of customization, enabling businesses to tailor the platform to their specific needs and workflows.
  • Employee Self-Service
    Employees can access and update their own information, submit time-off requests, and view pay stubs via the self-service portal, reducing the administrative burden on HR staff.
  • Reporting and Analytics
    The platform provides robust reporting and analytics capabilities that can help businesses gain insights into their HR data, track key metrics, and make data-driven decisions.

Possible disadvantages of Namely

  • Cost
    Namely can be expensive for small businesses or startups, especially when compared to some other HR software solutions available in the market.
  • Implementation Time
    The platform might require a significant amount of time for implementation and customization, which could be a drawback for companies looking for a quick solution.
  • Customer Support
    Some users have reported issues with customer support, mentioning that responses can be slow and that the quality of support can vary.
  • Complexity for Small Businesses
    Smaller businesses with simpler HR needs might find Namely's extensive features overly complex and more than what they require.
  • Mobile App Limitations
    While Namely offers a mobile app, it has received mixed reviews, with some users noting limited functionality compared to the desktop version.

Analysis of Namely

Overall verdict

  • Namely is generally considered a good HR solution, particularly for businesses that seek an integrated platform to manage various HR functions. Its scalability and comprehensive feature set make it a solid choice for growing companies, although larger enterprises might require more advanced functionalities that are better served by other platforms. Customer service has also received positive feedback, but as with any software, companies should assess their specific needs and conduct trials before full implementation.

Why this product is good

  • Namely is a cloud-based human resources management platform designed to simplify and streamline HR processes for small to medium-sized businesses. It offers a wide range of features, including payroll, benefits administration, time tracking, talent management, and compliance tools. Users appreciate its user-friendly interface and the ability to customize it to fit specific needs. Additionally, Namely provides robust reporting and analytics capabilities, allowing companies to make informed decisions based on their HR data.

Recommended for

    Namely is recommended for small to medium-sized businesses seeking an all-in-one HR software solution. It is especially suitable for companies looking to streamline their HR processes with a user-friendly interface and those that value integration across various HR functions without needing separate solutions. It's also ideal for organizations aiming for a scalable system that can grow with their HR needs.

NetHelpDesk videos

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Namely videos

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Namely HR Review

More videos:

  • Review - Namely: 5 Fast Facts
  • Review - Namely Employee Reviews - Q3 2018

Category Popularity

0-100% (relative to NetHelpDesk and Namely)

NetHelpDesk

Namely

Project Management
100 100%
Project Management
0% 0
HR
0 0%
HR
100% 100
Help Desk
100 100%
Help Desk
0% 0
HR Tools
0 0%
HR Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NetHelpDesk and Namely

NetHelpDesk Reviews

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Namely Reviews

Top 6 Paylocity alternatives and competitors (in-depth comparison)
Namely’s newsfeed lets you share important updates with your team. Source[/caption] As labor laws change and your business adjusts its policies, you have to keep employees updated. So, Namely’s newsfeed could be an effective way to send out announcements with in-depth explanations. The sidebar also displays birthdays, work anniversaries, and new hires to help connect staff...
Source: www.joinhomebase.com
5 BambooHR Alternatives to Test Drive Before You Buy
Drawbacks: Namely is a simple, intuitive platform, but the performance reviews can be tricky to navigate. While the news feed is a helpful way to keep up with the entire company’s activity, it would be nice to have a space for team or department related content. Lastly, like many vendors gear toward the midmarket, Namely lacks an LMS. However, they do have an open API to...
Source: technologyadvice.com

What are some alternatives?

When comparing NetHelpDesk and Namely, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

BambooHR - Personalized HR software for SMBs

Juntrax - PSA solution for streamlining operational processes

ADP Workforce Now - ADP Workforce Now provides cloud-based software, expert support and predictive analytics for data-driven insights.

Elementool Issue Tracking - Issue Tracking

Paychex - Are you in need of payroll services, HR services, 401(k) and benefits administration, or more? No matter the size of your business, Paychex can help.

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